The hotel itself was perfect for us and we often use Best Western on our travels.
Big problem with booking my visit to Academy Gallery- I had booked on line thru pocket guide who informed me they would send link by email or fax to hotel. For the next 2days I presented myself to reception who told me nothing had arrived... on the actual day of excursion (also last day in Florence) I was really upset as again on phoning down was told there was no news - meanwhile I had been emailing travel company who put me in touch directly to their agent. On checking my inbox for that morning I found a letter from them informing me they HAD sent link half an hour after making booking 2days previously!!
I naturally was extremely angry when I spoke to the very red-faced receptionist who on checking again found it straight away - but blaming colleagues of course. I have run reception in hotels in London & Amsterdam and know fine well that they should be working as a team. This unfortunate incident really did spoil my stay which is a shame as in every other aspect it was perfect.
- Official Description (provided by the hotel):
- BW Hotel Palazzo Ognissanti is located in an important 19th century building in the historical city center of Florence, on the corner of Borgo Ognissanti and Via Maso Finiguerra. Just minutes away from the Santa Maria Novella train station, from the main city monuments and the Exposition and Conference Center. Nearby there are some of the cities' finest restaurants and typical florentine "trattorias", all within walking distance. The rooms are furnished simply and functionally. WiFi internet connection is free of charge. The Hotel has special agreements with various garages in its surroundings. ... more less
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- Also Known As:
- Best Western Florence
- Florence Best Western