Stayed with my daughter and parents in two executive rooms, overlooking the River. The rooms were both clean, and well furnished. The front desk staff were always polite, friendly and helpful. The hotel is really pleasant, the bar on the top floor was always a great late afternoon sanctuary. The bathrooms are large and well equipped. Breakfast was plentiful and varied, although they need a few more glasses for juice, as we kept getting hot one's straight from the dishwasher! The staff are all friendly. Aircon in rooms was essential as Florence was very hot when we went in July. You have to ask the reception to turn it off at night if you want it off. Beds are very clean and linen was fine, but beds very very hard. I would recommend this hotel without hesitation, it's ideally situated to reach all the places you would want to see.