Stayed here in November 2012 to celebrate our Ruby Wedding (we went to Rome for our honeymoon so seemed apt). Hotel outstripped my expectations, especially the staff We did ask for the "Room with a View" as it was our Anniversary but had the room behind which was ok but a bit dark and of course overlooked building works which wasn't the hotel's fault. We didn't ask to change room although I am sure they would have done their best as nothing seemed too much trouble. The room was clean and had wonderful bed linen and towels. The bathroom was very good with his and hers basins and the use of robe and slippers was much appreciated. Other reviewers have commented on the roof bar and we too found this very welcome after walking round Florence - especially the Boboli gardens and Pitti Palace (over the Arno) which I can't recommend too highly, especially the Medici jewels. The guy playing the wine glasses just outside the hotel added a quirky touch especially when he asked us to buy his cd! All in all a great holiday to Florence made much more enjoyable by a lovely hotel which, as everyone says, couldn't be more convenient!