I don't know what I can add that has not already been said about this amazing hotel. The location is great and the views from the rooftop have to be seen. We spent 4 nights here last week in the grand deluxe romantic room and it was wonderful. We had three windows that opened to the river. I also agree with all of the previous statements about the staff. Everyone was professional, friendly and really went out of their way to make sure you have everything you could need to enjoy Florence. I can't imagine a better place to stay in Florence.