The view - Appreciating Florence requires a rooftop view. The two open-air rooftop decks have them, with stunning views of the Duomo on one side and the Arno on the other. The enclosed rooftop breakfast area and bar shares this jaw-dropping skyline view.
Location - There may be more charming locations in Florence than across from the Ferragamo museum on the ritziest shopping stretch in town. But the location is convenient, just minutes to the Duomo, the Uffizi, and the Pitti Palace. And it is possible to find some funky, non-touristy restaurants only a few minutes walk across the Arno.
Service - Friendly, helpful, and gracious service from the charming women at the front desk to the solicitous wait staff at the bar/breakfast area. The front desk in particular were quite helpful in making dinner reservations.
Rooms - Charming decor, comfortable beds, antique furnishings.