We stayed 4 nights at this wonderful hotel. From the minute that we arrived we were made to feel welcome. All the staff are friendly and helpful - without exception.
We stayed in a grand deluxe room with a wonderful view of the Duomo and central Florence. It was spacious, clean and well appointed - the bathroom was also everything that you would want it to be.
As other reviewers have stated, the terrace space is truly wonderful. Breakfast is served here (all freshly prepared that morning) and the views of Florence are fantastic. There are two terraces, one with a view of all the attractions of central Florence and the other overlooking the reach of the River Arno as it flows through the city.
After this experience, we will not be staying in any other hotel in Florence - its just perfect!