I really wanted to love this hotel. The price was great, there was free self-serve alcohol, the rooms were large...etc. However, for every pro there was a con. Let's start with the location. Yes it was nice to be out of the main touristy part, but this place was really out there. The bus into town (23) came infrequently and was always packed to the brim with people. Clearly Florence needs to add more buses on this route. I did like the pizzeria next door, though.
The free alcohol was indeed free but very awkward to access. It was in the room right off the front desk. The room is VERY small and cramped. It felt too weird to help ourselves with the front desk clerk watching us. It did not seem inviting. From the description on their website, I imagined a libarary room where you could pour yourself a drink and relax. This was not the case. It was a very cramped space with a table and two chairs you could barely get to. Basically it was set up in the hallway, constantly in the way.
The lady who checked us in was awesome. She gave us a free bottle of champagne and some strawberries b/c it was our honeymoon. This was very nice and I am thankful for it. However, the rest of our experiences with the staff was not as favorable. There was only ever one person working at a time and you would have to wait in line to speak with them. This hotel really needs two staff members during check in and check out.
Onto the rooms...they are outdated!! It was great that our room was large with a sofa. But our comforter and rug seemed like they were from the '80s...old and gross!! It's odd b/c there was a beautiful dark grey tile floor under the gross old oriental rug. It would be a cheap renovation for them to ditch the rugs and buy new comforters. Par for the course, the large room and sofa was ruined by the old finishes. Pros = cons.
The bathroom was decently sized but there were odd things about it as well. The shower was rectangle shaped. So at first glimpse it looked larger than most in Europe, but upon showering the odd shape is actually much smaller. I think the scented toilet paper was a miss. It smelled like old musk.
Overall, I would not stay here again unless it was renovated. The location is just too far from the major attractions and I would want a more modern room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It is sad to learn that, although all our efforts, not all our guests are completely satisfied, but I must say that sometimes it is just depending on expectations that really cannot combine with the essence of our hotel and that we try to transmit in the presentation and the images on our website. The Rosary Garden Hotel is a boutique three-star hotel, family run, traditional and not contemporary or modern style, small (13 rooms only), at Km. 2,5 from the historical centre of Florence.
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Its style, as clearly explained and shown on the photos published on the website, is a combination among Tuscan and English country houses, with warm colours, cherry wood furniture made by Florentine artisans, some original antique ‘800 pieces of furniture (from England and The Netherland), original Persian carpets and British old printings on the walls. The hotel has been completely refurbished in 2000 and constantly well maintained during the years, so thinking about the ’80 is a wrong interpretation of a style that maybe did not meet your personal taste, but nothing to do with old and gross. In Europe, traditional and antique is not the same as outdated, and every purchase we make is carefully selected to maintain the style of the house. The size of the shower in your bathroom is m. 1.15 x 0.70 (inches. 45.30 x 27.55), so we think of a very good standard for Italy and Europe.
The location of the Rosary Garden is one of the best to be outside the historical centre, especially for those who travel by car, as city centre can be reached in 10 minutes by bus or taxi or 30 minutes walk (being the historical centre pedestrian, you must pay at least Euros 35/40,00 daily to put your car in a private garage - which is obligatory). Busses are running very often, from every 4-5 minutes on weekdays to 10-12 minutes on festivities (as per your arrival date), and slow down towards the night. I am sorry if you have experienced a disservice of the public transportation, but, as long as you have stayed here one night only, kindly note that once cannot be the rule, (as you can read for example in the previous feedback). For information, just check the public bus website www.ataf.net bus lines 23, 31 and 32.
As far as the free drinks and teas offered by the hotel are concerned, there should have been another misunderstanding. In front of the front desk, in the lobby, there is a silver tray with “Cantuccini di Prato” (traditional dry biscuits) and Vin Santo (Tuscan dessert wine) at disposal, but, in another area, the library and tea room (also shown on our website), at the top of the long corridor, there are, always at disposal, other liqueurs (4-5 bottles, Amaro, Martini, etc.) with snacks, and a samovar for hot water, with a selection of teas, infusions and butter biscuits, and I am sorry you did not see it. Maybe it was my fault, as I was so glad I could grant you an early check-in at 11:30am (you were staying one day only) and excited to bring you the special welcome for your honeymoon (Spumante and strawberries), that maybe I forgot to show you that area, and I apologize for it!
In conclusion, I have learned from experience that, as our good reputation is mainly based on our welcoming attitude, the sense of hospitality and the feeling that we can create with our guests during their stay, it is sometimes very difficult to transfer these feelings to customers they stay here only one night, as in your case, so we hope you will give us another opportunity, staying here for a longer period on your next trip to Florence.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.