My friend and I stayed for 5 nights in Oct 2013. The location is incredible, just a couple blocks from the cathedral and an easy walk to the other big sites and shopping in the city. There is an elevator to get you an your luggage to the third floor, where you'll have to check in. The staff is extremely friendly and helpful, more so than at many of the other hotels I've stayed in. They always have recommendations about where to eat or what to do, and if you have a specific question about bus schedules or how to get tickets, they will look it up for you. They even helped us print out tickets we bought to a wine tour. The room we stayed in was very clean and spacious for the most part. Im sensitive to light and was glad they had external shutters to block out the sun. There were a couple of devices in the room that had small lights on them that shone once we turned off the lights to sleep, but the front desk cheerfully gave me tape and paper to cover those up. also, the windows did a good job of keeping a lot of the noise of the city out. The included breakfast was nice. They had cereal, milk, cut meat and cheese, yogurt, fresh and can ed fruit, biscuits, toast, and someone was there to make coffee if you wanted it. While the relatively breakfast room was sometimes crowded, we never had to wait to get a seat as suggested by other reviewers. And once, the staff let us eat our leftovers from dinner by opening up the breakfast room during our lunchtime and giving us plates and silverware (there are refrigerators in the room). Also, the value was terrific. Given the location, the clean rooms, and friendly staff, the price was really very reasonable.
A few - minor in the scheme of things- cons: I agree with some of the other reviewers that there could have been more hanging space in the room as there was only one small closet area and only one small area for a carry on sized luggage to be placed. I ended up putting my larger suitcase on the couch. The bathroom, while very clean, also lacked much shelf space around the sink and in the shower, and the shower head kept falling down when I angled it. Also, being American, Im rather used to more shower space, but I made it work with the smaller shower. Also, and this is a very particular comment based on my own personal preference, but the pillows were very thin. I tried using two pillows but that was too much. I only mention this because it did impact my sleep.
Overall, this was a very positive experience and I'd recommend the hotel to anyone, especially for the price!