I came to love this hotel. Admittedly the entrance to the building looks a little shabby and you have to go up 3 floors before you even reach reception, but - as has been mentioned many times - the location is fabulous. You really could never lose the hotel as it's so close to the Duomo, and close by the train station as well. The staff were all really warm, friendly and helpful. The breakfast is your normal continental fare, but served with fantastic coffee - just as it should be in Italy! The rooms were absolutely fine - we found the bed to be the most comfortable thing we've ever slept in, and you control your own heating, which is nice. The only downside to the room was the tiled floor, which was pretty cold beginning of March. Generally though I would definitely return to this hotel and I'd also recommend to friends. The positives far out weigh any minor negatives.