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“Charming hotel by the Arno” 4 of 5 stars
Review of BEST WESTERN Hotel River

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BEST WESTERN Hotel River
4.0 of 5 Hotel   |   Lungarno della Zecca Vecchia 18, 50122 Florence, Italy   |  
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Ranked #148 of 461 Hotels in Florence
Austin, Texas
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Charming hotel by the Arno”
4 of 5 stars Reviewed January 2, 2012

We stayed here as a family. The triple room had a nice tall painted ceiling and a view of the Arno. The bathrooms were nicely appointed as well.

The breakfast was decent. The staff helped us pick restaurants in the area.

Even though it was a short walk from the sites of Florence, we could drive our car to the hotel and get it parked.

Room Tip: Get a river view room.
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  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Shelton, Washington
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 30, 2011

Despite being under construction on the Arno river side this hotel was a pleasure to stay at. The lobby has warm woodworking and marble to great you besides some cherubs dangling from the ceiling. The staff has good English and is warm and informative.The rooms are of nice size and well appointed with a nice courtyard within the building. The breakfast was in the lowest level but had a sunroom nearby connecting to the courtyard if the weather was nice and the food was very good. A balky shower door was our only complaint but the towels and heaters for them were great and the location is a nice walk to restaurants and shops. We really enjoyed Alessio and Fabrizio, who makes a great drink in the bar.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 19, 2011

After viewing this hotel's website, I had great expectations of this hotel, but I was somewhat disappointed. Perhaps I was expecting too much.

When we arrived we were impressed by the exterior, the foyer and lounge areas which were very charming, and better than expected for a 3 star hotel. However our room in the basement area, even though it faced a pleasant courtyard, was dark and consequently felt dingy. Rooms with a river view may be much nicer, and there was a small terrace facing the river but this was very bare, unshaded and not very welcoming. They could do a lot more with this area.

The reception staff were polite and very helpful. Some were very nice, but others were rather aloof and lacked warmth. When you were asking for information, they gave the impression that they thought you were somewhat ignorant, and that they were putting themselves out to help.

Breakfast was quite good, but the breakfast room was small, and it can be difficult to find a table. Also the one staff member appeared to have problems coping with the demand.

Being located across from the river is good if you have one of the few rooms facing the river, or you sit on the very hot terrace, but is of little value otherwise. The hotel is on the edge of the tourist area, and it is a long hot walk to the main tourist attractions. However there is a bus stop outside for those who do not want to walk. There were no restaurants in the immediate area.

This hotel was the starting hotel for a tour we we taking. We booked extra pre tour accommodation, and possibly paid more than the market value for one of the basic rooms.

Room Tip: Try to get one of the river view rooms
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  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 26, 2011 via mobile

We stayed here for honeymoon. We loved everything about the hotel except for the rooms having paper thin walls.

We could hear the people in the other room 'till late and early in the morning again.

The staff where helpfull and breakfast was plenty.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 19, 2011

We loved our time in Florence, and the Hotel River was a great hotel and surpased our expectations. It was great value for money and much nicer than other similarly prced hotels we stayed in throughout Italy and France. Our room had a nice balcony and a great view of the river. We like being a little way away from the hustle and bustle and it was a nice walk to the attractions. The concierge was very helpful with good English. He booked us into a great tour of Tuscany and recommended some nice local restaurants. We were on our honeymoon and really appreciated the complementary bottle of champagne. We would definitely come back.

Room Tip: Book a room with a balcony - the views are amazing.
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  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian, Florida
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2011

What a great hotel...from the people who run it to the rooms and the views and the breakfast...this is a great hotel at a great price. We send many clients here also, since our company is "LOVERS OF ITALY" we get a lot of...."OH I loved this hotel...." from them. All and all a great, warm, clean, fairly priced hotel right on the river....We will keep going back and I plan on telling more and more people about the great experence of "Hotel River" in Florence.....

Room Tip: Great rooms with River views or terraces, if you can afford them, but the also offer a terrace open...
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  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leeds
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 23, 2011

This hotel is excellent and all staff and facilities were excellent. The hotel is about a 15 minute walk to the main city and all its attractions, in August in high temperatures this walk did feel a little tedious. However the hotel overlooks the river and without the scorching temperatures the walk would have been good exercise and pleasant. I guess to summarize in August any walk takes all your energy. If I have one negative it is the breakfast was the same each of the three days and as the hotel was crowded finding a table sometimes took a few minutes to sort out.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel River

Address: Lungarno della Zecca Vecchia 18, 50122 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free Breakfast Room Service Wheelchair access
Hotel Style:
#64 Luxury Hotel in Florence
#97 Business Hotel in Florence
#139 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel River 4*
Number of rooms: 38
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Also Known As:
River Hotel Florence

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