Overall, a beautiful and clean place. The staff were exceptionally nice and helpful. The only reservation we had about it was the location.
We stayed for 3 nights in October. We arrived by train, and it was relatively easy to find although the directions from the website weren't helpful at all. The walk from the train station, estimated at 20 min by their directions, seemed longer than that. The staff's estimations of distance, like telling us it would take only 5-7 minutes to the Duomo, always seemed underestimates. For reference, we are young travelers who are fairly fast walkers, and we're used to walking being a given part of travel in historic cities like this. We saw major sights such as the Duomo, market, Uffizi, Accademia. We knew it wasn't right in the old city, but even so we were surprised, and the walk back to the hotel always seemed longer than we expected.
That said, everything else about the hotel was beyond criticism. It was stylish and beautiful, and looked exactly like the photos from the website. The room was clean and quiet. The street which the hotel is on is quiet and we had no difficulty with noise. The bathroom was very clean. Staff were incredibly kind. They really, really went out of their way to help us with anything we needed, including making reservations at museums and restaurants. They welcomed us with refreshments when we checked in, and packaged a huge breakfast for us when we had to catch an early morning flight out. Breakfasts were elaborate, with good selections of pastries, savory sandwiches, juices, yogurts, fresh fruit, and hot drinks to order.
Wifi: free to use, and decent. We could web surf and check email without difficulty, but skype was limited to voice only as video seemed to cause it to crash. From our limited experiences at other hotels this was a common problem, not just here.
Overall, the location is the only thing which would make me hesitate to stay here again. It might not seem far from Santa Croce Church, but the other main sights seemed far. Otherwise we liked the style, cleanliness, and especially the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks you very much for your rewiev.
I am really surprised reading that you think we are really far away from the city center because the distance between Via Ghibellina and Via Calzaiuoli (Duomo) is less than 1,5 km (5-6 minutes walking).
Usually our guest appreciate the quiet and silent zone and consider the distance (not exactly central but still very close) a "plus" of our hotel because often the "earth" of the city could be very noisy during the night time...
Anyway, our company owns other 3 hotels very central (Duomo area, main train station area and Piazza della Repubblica) so if you liked our style and service next time you could choose one of them, we would be very happy to have you again!
Thanks for the nice words you reserved to our staff: we are really glad our personal and professional effort to make our guest happy was appreciated!
Clara and the staff.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.