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“Staying in a 15th-Century Palazzo ...” 4 of 5 stars
Review of Palazzo dal Borgo Hotel Aprile

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Palazzo dal Borgo Hotel Aprile
4.0 of 5 Hotel   |   Via della Scala, 6, 50123 Florence, Italy   |  
Hotel amenities
Ranked #158 of 461 Hotels in Florence
Munich, Germany
Top Contributor
145 reviews 145 reviews
41 hotel reviews
Reviews in 48 cities Reviews in 48 cities
65 helpful votes 65 helpful votes
“Staying in a 15th-Century Palazzo ...”
4 of 5 stars Reviewed July 19, 2014

This hotel was built before 1500 as a private palazzo and has been a hotel for quite a few years--hence a certain patina to some parts of it. Nonetheless this makes for a particularly "romantic" flair--including the reception area and the ... toilet down there (don't miss it with all its sea shells imitating the grotto at the Boboli Gardens ...). There is a charming outdoor breakfast area in an enclosed court; buffet breakfast is all right though not overwhelming. What is overwhelming is the location right next to Santa Maria Novella and this area, and not far from downtown. Vehicular access is tricky; you have to drive into the restricted traffic area, which is permitted once the hotel reports the license plate of your car. But the one-way access on Via della Scala is hard to find. (And the car will have to be parked by the concierge, of course).
The rooms may be facing the busy street, but triple (!) glazed windows and inner shutters shut out the noise beautifully. The rooms are very high, AC is working fine, which means you will not need to open the windows during the night.

Room Tip: You don't have to ask for a room away from the street if you want to enjoy the view--but try to...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, August 16, 2014
Dear Guest,
thank you such a warm detailed review. We are happy you enjoyed your stay and appreciated the hotel’s special charm which marks a difference from the usual “touristy” hotel. And yes, the location is really convenient!
We really hope to welcome you again in the the near future.

Riccardo Zucconi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Columbus, Ohio
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 29, 2014

This is a lovely historic hotel in a great location. Our room was large and clean. The breakfast was good and fresh and there is lovely courtyard to sit and enjoy your breakfast. There was some problem in some rooms with mosquitos but we did not have any in our room (we kept our windows shut and ran the AC).

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, July 11, 2014
Dear Guest,
thank you for taking the time to share your experience at Palazzo dal Borgo with other travellers, your words make us proud. We are happy you enjoyed your stay and especially breakfast served in our lovely courtyard, it really is a hidden gem in which to relax.
We hope to welcome you again soon.
Riccardo Zucconi
Owner
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Frankston, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 28, 2014

Well located hotel within walking distance of the railway station, and many of Florence's attractions. The hotel is an historic building, and the decor retains the charm and elegance of yesteryear. Our room was clean, spacious, with a four poster bed and modern bathroom. There is a lovely internal courtyard where you can have breakfast. Internet was patchy, I had to go outside our room to connect, then it worked just fine. All the staff were friendly and helpful, and we would stay here again. Special thanks to Luana on Reception for her assistance with my technical problem.

Room Tip: Our room had steps down to the bathroom. If you have mobility issues, it may be worth checking this...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, June 30, 2014
Dear Guest,
Thank you so much for writing such a rewarding positive review. We are delighted you enjoyed your stay, the hotel’s special charm and especially our staff’s friendly service.
We very much hope to welcome you again in the near future.

Riccardo Zucconi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 21, 2014

The worst hotel I have ever been to. Unfriendly staff and unhelpful for example just stood watching while I was putting suitcases in the car with no help offered.

Bizarre room really freaky and extremely unhygienic. Toilets were tiny. More like a cubicle in the room not a proper separate bath.

Four poster bed is more like a 26 poster put together in a rush. Very very uncomfortable and dirty.

Never going there again and I suggest u do the same. I never write reviews but I had to for this one as I can't let people ruin their holiday because of a misguided judgement.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, June 30, 2014
Dear Guest,
We are disappointed you didn’t enjoy your stay with us, however though we always value our clients’ reviews, we are surprised at your complaint about hotel’s cleanliness and unfriendly staff. All reviews, as shown on this website, agree on one point: cleanliness and staff’s friendly and caring service.
It really makes one wonder. Constructive critisism is welcome, slander is not.

Riccardo Zucconi
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 11, 2014

Three ladies travelling together around Italy and were blessed to have our travel agent book us into this charming Hotel. Our room on the ground floor was ideally suited for a family or a disability person. Our enormous King sized beds with canopies were delightful. Our room opened out to the street but had little street noise and was light and sunny. The staff charming and couldn't help us enough. The walk from the railway station was easily managed with our luggage. My friend has the small booklet from the room relating the history of the building with it's frescos....but I would be back next time I get to Florence. Easy walking to everything we needed.

Room Tip: Our room on the ground floor was ideal for a family or anyone with a disability.
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, June 23, 2014
Dear Guest,
thank you so much for such a great comment, we are delighted to know how much you enjoyed your stay with us, it is rewarding when our efforts to make sure our guests enjoy their stay with us are so appreciated.
We do hope to welcome you again soon!

Riccardo Zucconi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 2, 2014

are the highlight of this place. Location is fantastic and the reception staff are incredibly friendly and welcoming which is exactly what you want when at a hotel, let alone at a 4 star hotel. The hotel is small, yet comfortable and of course very charming (renaissance building built in 1480). Like I said the furnishing, the style of the house and the whole set up make it a nice little boutique hotel. When you see 4 stars do not think your commercial hotels because that is not what you will get. Expect high ceilings, no IKEA furniture and a clean environment.

We booked a double room and i think our only disappointment was the bed. Not that it's uncomfortable but the fact that (like may hotels nowadays even your commercial ones) they are two single beds put together by a double bed cover so it does split in the middle but believe me its not a show stopper for me - just something to point out. Apart from that the room is not a bad size for the location and the building you are in. The bathroom is ok but this is what it is in Italy and in fact for Italian standards its actually rather spacious - the only reason I said 'ok' is the shower but I am spoilt and it really isn't that bad.

Ok here it comes...the negative part - the breakfast. The breakfast was incredibly horrible. I mean the coffee was horrible, the pastry was horrible, the service was terrible (they were busy and the 2 wait staff just did not seem to be able to cope) and I this could be a one off thing but I thought I would just give you a heads up. And look if it isn't as bad as my experience - awesome - then you should give this place 5.

Like many hotels in Florence in peak season, the price may seem a little steep but this is Italy and considering other hotels in the area and the prices they ask - it was good. This place was great because you are close to the train station (max 500m) you are next to the Arno river (800-1km walk) you are basically next door to Santa Maria Novella and 1km away from Piazza del Duomo (Basilica di Santa Maria del Fiore) and my favourite restaurant - 'Il Latini' (check out my review on this place - it is a must!).

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, June 23, 2014
Dear Guest,
thank you for your kind words of praise for the hotel’s structure and, more important, for our friendly and helpful staff, we are pleased you enjoyed our hotel’s charm. Sorry though that breakfast wasn’t quite to your satisfaction. We do offer a really wide selection of items, the pastry actually comes from a well known and appreciated local bakery, so we regret it was not quite to your taste.
We do hope to have the opportunity of welcoming back in the near future.
Riccardo Zucconi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 14, 2014

Little hotel with enough facilities for busy travelers.
The room was as website showed in their pictures.
The classic architecture gives a nice style to the hotel and rooms.
Breakfast had only a few options aligned with typical international standards.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, June 9, 2014
Dear Guest,
thank you for taking the time to post a review following your stay with us.
We are pleased you appreciated the hotel’s style and architecture, and we very much hope to see you again in the near future.
Best regards
Riccardo Zucconi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palazzo dal Borgo Hotel Aprile

Address: Via della Scala, 6, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#68 Luxury Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palazzo dal Borgo Hotel Aprile 4*
Number of rooms: 34
Reservation Options:
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Also Known As:
Palazzo Dal Borgo Florence
Aprile Hotel Florence

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