Really, the people staff could not be more helpful and gracious. Our room is fantastic, charming and not at all generic, and much larger than I had expected (although not LARGE). The breakfast is varied and copious, with a wonderful fresh fruit salad. Florence can feel a bit like a consumerist theme park, and this hotel is just close enough to be able to visit everything easily and just removed enough so that you can remove yourself from the tourist frenzy. PS As part of a gay couple I felt completely welcome here; one never knows.