Excellent customer service. Clean and top notch amenities. Good location. Accompanying breakfast with variety.
All staff working there were extremely friendly and helpful. When we first arrived the staff was extremely warm and friendly, got the room ready and gave us lots of advice. He brought our bags to the room, showed us how to open the ceiling to floor windows and gave some advice about Florence sights. The other staff were just as friendly and helpful, whether we needed to book a restaurant, arrange a trip or get to the airport.
Place was clean. TV+DVD, wifi everywhere. Washroom was also really nice. What you expect from a 4 star hotel.
Location - brisk walk to where you needed to go yet still quiet place for accomodations.
Breakfast - lots of variety, free and they make you coffee etc.
If I ever go to Florence again this will be my #1 place to stay.
Nothing negative to say about this.