We stayed for 2 nights with my parents and my sister. We were welcomed by the hosts upon arrival and our room was ready even though it was only 11:00am. There was a small elevator on the far right hand corner on the ground floor for sending your luggage up to the 1/F reception. The room was spacious (we stayed in a quad room), breakfast was sufficient, generous and wifi was free! Only 5 minutes away from Academia and the Duomo was a further 5 minutes walk. The hosts and staff were helpful and friendly. I have no hesitation in recommending this hotel to anyone who visits Florence.