My husband and I stayed here in October 2012 along with our 18 month old daughter. We had a wonderful stay. The staff is fantastic. The minute we arrived, Marco helped with our bags, offered us bottled water, and let me borrow his phone to make a local call to a friend of mine. The breakfast that is included is also a huge plus - it's fantastic - cereals, coffee, eggs, cheese, meats, yogurt, fresh fruit, etc. The hotel also has a nice collection of DVDs that you can borrow to watch (it was nice to watch something in English for a change) as well as quite a few toys and board games that entertained our daughter. The location is also excellent. It's a short walk to where all the attractions are, but enough of a distance away from the touristy areas that it was very quiet at night. I highly recommend Hotel Giglio!