I visited Hotel Alessandra in June 2014 with my 18 year old daughter and my sister. The three of us had the nicest room with a great bathroom and everything was super clean and just lovely. Prior to my arrival I shared in an email that my daughter was a recent high school graduate and the staff had a beautiful note in the room that said something like, "The beautiful City of Florence and Hotel Alessandra welcome Jillian, recent high school graduate...." Such a nice touch and it is a letter she will keep always. They also had three little brownies waiting for us - such a sweet treat. I loved the staff, especially Monte!! (Miss you Monte). Everyone was very helpful and the kitchen staff was excellent at breakfast and quick to get you what you wanted. I would absolutely stay in this hotel again. I was coming from the U.S. and wondering what I would find and I couldn't have been more pleased with this hotel. EVERYTHING was great. I loved loved loved it. So, if this is your first visit to Florence...stay here!!!