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“Super” 5 of 5 stars
Review of Hotel Alessandra

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Hotel Alessandra
2.0 of 5 Hotel   |   Borgo SS. Apostoli, 17, 50123 Florence, Italy   |  
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Ranked #21 of 461 Hotels in Florence
London
Top Contributor
71 reviews 71 reviews
61 hotel reviews
Reviews in 58 cities Reviews in 58 cities
100 helpful votes 100 helpful votes
“Super”
5 of 5 stars Reviewed January 17, 2014

Great little hotel. Nothing luxurious but amazing location, everything clean, tasty breakfast, super staff. Only negative is the stair access so not good for families. You will not regret staying here!

Room Tip: Pay extra for suite
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, January 24, 2014
Short and sweet ;-) Spot on, we are two star and are not swish and swank, with lots of great stairs for working off ice cream debts on. All included in the price. Read about our stairs and see pictures on our facebook page. Thanks so much for taking the time to write - we do appreciate it.
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1,337 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Calgary, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 12, 2014 via mobile

Located in an old palace of the middle of the town, clean and with a very friendly personnel always prepared to provide advises and, services like to book museums and very nice restaurants. Good breakfast to start the day. My wife went there many years ago with her friends and the level did not change.

Stayed January 2014
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, January 17, 2014
Nice to know that we managed to keep the same yet changing all the time! Hopefully your wife noticed a difference or two since her last stay at least structurally! Glad it worked for you - that is always good news. And thank you so much for taking the time to comment.
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VA
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 3, 2014

We spent only 2 nights in this very warm & inviting hotel & wish it could have been longer !! We had a lovely suite which overlooked the Arno river and it was very comfortable for our family of 4 . Monti was just as expected , full of life & so welcoming - making restaurant recommendations and reservations that were spot on . Location is superb and we could easily walk to anywhere, never had to take a cab , which after Rome was soo nice . My girls and I especially loved our 'smiley face ' cappuccinos in the morning .
We felt that the entire staff went out of their way to make us feel welcome ! We will definitely be back !!

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, January 7, 2014
Delighted that you whole family enjoyed their stay! We very much look forward to having you come back again one day. Happy New Year!
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2013

The location was excellent and the staff were friendly and helpful. They upgraded our room for no charge as there was another room available. The room was spacious and overlooked the Arno River. The breakfast was not fancy, but had all the basics we wanted plus some nice baked items. There are quite a few steps to climb - my husband took the elevator with our luggage and I walked up - not a problem for us at all. I would definitely stay here again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, December 30, 2013
And we would definitely have you back! Fabulous that you enjoyed it and thanks so much for writing it here. We love reading everything you have to say, and listen hard to see where we can realistically improve. And given the time of year we are writing to you - Buon Anno Nuovo!
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Hampshire, UK
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 41 cities Reviews in 41 cities
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed December 27, 2013

The Alessandra is a very nice hotel. The only negatives that we found were the long (and rather smelly) stairs you have to climb to get into the hotel – 83, 55 of which you can by-pass by taking the tiny lift, which was just big enough for us and our limited luggage. There are a further 27 steps to the main accommodation floor, with no lift.

Apart from this, most things were really good. Our room was large, warm (this was November and it was very cold outside) clean and comfortable. The staff – mostly on the front desk – were very helpful, with Monti in particular giving many useful restaurant recommendations. The bed was comfortable and the bathroom a useful size.

Breakfasts were fairly basic but OK – yoghurts, tinned fruit and prunes, a limited selection of cereals, toast (if you can wait while the bread goes through 3 or 4 times), cheese and prosciutto crudo, hard-boiled eggs, plus coffee and some pastries. This was normally fine to keep us going until lunchtime.

The location is excellent, on a tiny street very near the river. From our bedroom we could see the dome of the Duomo. The hotel is less than 2 minutes’ walk from the Ponte Vecchio, and only slightly further from the Piazza de la Signoria with the Palazzo Vecchio and the Uffizi gallery. The Duomo is about 10 minutes’ easy walk away. We walked everywhere in the Centro Storico, out as far as the Piazzale Michelangelo in the South East and Santa Maria Novella in the North West. There is very little traffic in the city centre, and everywhere felt safe, though there were more beggars that we’d expected.

The weather was unexpectedly good while we were there, with torrential rain on the evening we arrived and then largely blue skies for the rest of the time. It’s well worth the walk up to Piazzale Michelangelo (or ‘Michelangiolo’ on the road signs) to see the sunset views.

All in all, a very good hotel with friendly and helpful staff, in a great location and at a very reasonable price.

Room Tip: It's well worth upgrading to a junior suite - the room was a good size and the view of the Duomo...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, December 30, 2013
Sir, you are terrifyingly accurate! Your step counts and distance in minutes are spot on! We are super-vocal about our stairs - both here and on our facebook and G+ pages, and rather than a negative we consider them a free work-out that justifies extra pasta and icecream - but that's just our point of view!
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Dayton, Ohio
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 18, 2013

Learned about this hotel from fellow travelers we met in Milan. So we decided to give it a try. WOW !
We walked from the train station using our tiny GPS and found it with ease. This hotel is well worth the walk, even in the rain.
Extremely friendly staff who handled our bags and provided expert recommendations for meals and tourist activities. Good clean rooms, large bath, fine breakfast. Lots of small shops for food, beer and wine nearby. And, an Irish Pub only a few twists and turns away.
We also went to Gusta Pizza and it was super.
Were directed to a Brew Pub and Restaurant called il bovaro just outside, the old city wall's huge gate. This is a definite "go back to". Be sure to try the green beer if you go. It's about a 20 minute walk down river and across the bridge.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, December 20, 2013
Glad we were to your liking! We do try hard - us the owners and our fabulous team. Come back - there are lots more places to try!
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Santa Barbara, California
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 14, 2013

We had to leave our wonderful farmhouse in Radicondoli early because of the lack of heat and booked three rooms in this hotel last minute. We were not expecting much and only stay a night. Upgraded two of the three rooms, one of them a suite overlooking the Arno. Of course, like everyone else, we must mention Monty, who was possibly the friendliest, sweetest, funniest and most helpful person on reception ever encountered. He searched high and low for a charger for my sister's IPad, which made her very happy and recommended a pizza joint for us across the river for dinner. The rooms were traditional, very clean, spacious, and comfortable. The price was excellent and location was very good. I would stay here again, absolutely.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, December 17, 2013
Glad we helped you out of a fix! Monty's speciality is solving the unsolvable and he nearly always does it. Delighted you enjoyed it so much and of course we look forward to another visit.
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Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #21 of 461 Hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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