We stayed 6 nights at this hotel. Found the rooms spacious, comfortable and clean. The steps should be considered for someone with physical problems, but for us were fine. We felt very well cared for by all staff members. Be sure to ask for restaurant recommendations, we made a couple of poor choices before asking. The restaurants all have similar menus, so get directed to the ones that aren't just for tourists. All with in easy walking distance.
Everyone mentions the location and we would agree. It ends up being in the middle of attractions that you will want to see on both sides of the Arno.
Nice to hear horses clopping and bells chiming right out the window, you could imagine that in another time. Very historic experience.