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“Amazing Rooms in Florence” 5 of 5 stars
Review of Hotel Alessandra

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Hotel Alessandra
2.0 of 5 Hotel   |   Borgo SS. Apostoli, 17, 50123 Florence, Italy   |  
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Hotel amenities
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Ranked #22 of 460 Hotels in Florence
Certificate of Excellence 2014
New York, NY
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
“Amazing Rooms in Florence”
5 of 5 stars Reviewed May 31, 2008

Found through Rick Steves. While the initial few minutes -- finding the right buzzer, climbing five flights of stairs with 50-pound bags, didn't set me up for the best experience, this 16th-century building was incredible. It felt like a great authentic experience staying in these ancient but stylish rooms with high ceiling and lovely views. The elevator is tiny -- not more than one person with luggage -- but after finding our room at the end of a cozy, intimate maze, we could not have been more pleased. It was amazing, pure and simple. The slightest complaint we can muster is about noise, which is certainly typical for a building this age which creaks and echoes into oblivion, but it could get somewhat noisy from the nearby street or other people traffic in the hotel.

  • Liked — Location, non-smoking, originality of rooms
  • Disliked — Noise, stairs
  • Stayed May 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, October 14, 2014
Florence is a busy city with noise everywhere, but we are very happy that you enjoyed your stay here in Florence with us and it turned out to be positive! We hope you will come back and find us.
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1,384 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Tacoma, WA
1 review
4 of 5 stars Reviewed May 30, 2008

We stayed in Florence for two nights and had a great stay at Hotel Alessandra. They had easy, detailed directions on the website from the train station to their hotel. The room was very large and gave us plenty of room to spread out. Location, location, location, we were two blocks from the Ponte Vecchio and it was easy to walk everywhere. The staff was very helpful and attentive. We would stay there again without hesitation.
Note the hotel is up several flights of stairs; there is a small elevator after the first set of steps.

  • Liked — Size of the room
  • Disliked — stairs
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, October 9, 2014
Location is our key! We do have many stairs. We apologize, but we are so happy that you enjoyed your stay here and would come see us again!
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london
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2008

When you visit a beautiful city like Florence, a disappointing hotel can really take the edge off your stay. However, a great hotel, like the Alessandra, makes your holiday all the more enjoyable. It has three very important things going for it - perfect location, classy decor and welcoming, capable and helpful staff.
It is situated right by the river, a two minute walk from the Ponte Vecchio. The presentation of the hotel is fully in keeping with its surroundings and the room I stayed in was clean, spacious and well maintained with simple, yet tasteful decor. However, the most pleasing aspect was the attitude of the staff, especially Monti the receptionist. I have stayed in enough hotels to know how important this. Nothing was too much trouble for them. I can definitely recommend Hotel Alessandra for anyone wanting a great place to stay in Florence.

Stayed May 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, October 9, 2014
We are very proud of our perfect location and welcoming staff. Thank you for pointing that out! We are glad that we could add an even more positive experience to your stay here in Firenze. The hotel and Monti hope to see you soon again!
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Frederick, Maryland USA
1 review
5 of 5 stars Reviewed May 26, 2008

We spent 4 lovely days at the Alessandra in Florence this spring. The location was fabulous, just 1-2 blocks from the Ponte Vecchio and the Uffizi. The people were so friendly and helpful in making our stay comfortable, giving us great directions and wonderful restaurant recommendations (like Tratorria Nella). We chose a double room with bath which was simple but spacious. The double window provided a beautiful view over the rooftops of Florence and we could hear the horse & buggies clip-clopping on the old cobblestones below. The breakfast was ample with delicious capaccino, croissants, cheeses, yogurt, etc. We would highly recommend this small & lovely old hotel in the heart of Florence.

  • Liked — location & value
  • Disliked — older bathroom but nice & clean
  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, October 9, 2014
Everyone needs their delicious morning cappuccino and croissants! We are very proud of our family run business and our goal is to make you feel at home. We would love to host you again and we hope to see you soon!
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Massachusetts
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 25, 2008

We greatly enjoyed our stay at the Hotel Alessandra. The location was central - and within walking distance - to just about everything we wanted to see. Our room was quiet despite being in the middle of the city. Staff were extremely helpful and gave us some great recommendations for places to eat.

One note: The hotel is on the 3rd floor; and while there's an elevator, it's about 20+ steps before you get to the elevator. This was a bit of an issue when taking our luggage up and down, otherwise not a problem, but anyone who has difficulty going up and down stairs might want to consider another place.

I'd definitely go back if I were traveling to Florence again. Recommend!

  • Stayed May 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, October 9, 2014
Thank you for the review and we’re so glad that you liked our hotel and found peace within our rooms. Yes Florence is a “stairy” kind of place, very difficult to avoid but we are always here to help with your luggage next time! Can't wait to have you back to see us some day!
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atlanta, georgia
1 review
5 of 5 stars Reviewed May 23, 2008

We were treated very well, from being met, assistance with luggage and parking, and pre-booking of museums. A very professional staff, small in number, but as knowledable as any. The amenities were excellent, especially the coffee bar at breakfast. The staff was very helpful in directions and suggestions as to good values in dining. I would recommend this hotel to anyone who appreciates a stay in the center of activity of the city..It was the best location for access to all major museums and sights.

  • Liked — location
  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, April 25, 2014
We're so glad you loved our location and staff so much! We must say, we do too! We may not be big, but we know our stuff and are always here to help! Come see us again soon!
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Colorado
1 review
5 of 5 stars Reviewed May 23, 2008

My stay at Hotel Alessandra was A+. The best accommodations in all of my 22 day Italy trip. My 2 days in Florence were wonderful, mostly due to the great care and treatment by the hotel staff, in particular, Andrea. He was so helpful in every way. He booked my reservations for museums and galleries, gave me instructions on what to do, where to go, what to see. He recommended two wonderul restaurants to eat at. Everything was perfect.

The hotel room was lovely, clean and easy to access everything.
The breakfast and service was excellent.

I have only good (great) things to say about my stay. I have mentioned the hotel, service, and staff to several people on my trip, and if I come back to italy (when i return), I will most definitely stay at the Hotel Alessandra.

Caio!

  • Liked — service
  • Stayed May 2008, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, April 25, 2014
We're so glad you loved Italy so much (how could you not!) but we're truly thrilled that you enjoyed your stay with us so much! The fact that we made such an impression on you over the course of just two days is a true compliment! Can't wait to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #22 of 460 Hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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