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“Great Location with Wonderful Staff!” 4 of 5 stars
Review of Hotel Alessandra

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Hotel Alessandra
2.0 of 5 Hotel   |   Borgo SS. Apostoli, 17, 50123, Florence, Italy (Uffizi)   |  
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Ranked #30 of 418 Hotels in Florence
Certificate of Excellence
Denver, Colorado
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Location with Wonderful Staff!”
4 of 5 stars Reviewed April 24, 2013

My boyfriend and I stayed here for three nights and had a great experience! The hotel staff is warm, friendly, and helpful. We got upgraded to a suite at no extra cost and the rooms were spacious and clean. Perfect location, close to the Ponte Vecchio and The Uffizi. Our room was on a street that seemed to always be full of life, sometimes making it hard to get a good nights sleep. Overall amazing stay, would absolutely return!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Allisonlupe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 29, 2013
Wonderful that you enjoyed it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,527 reviews from our community

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London, United Kingdom
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 22, 2013

I can't praise this hotel too highly.
The staff are absolutely fantastic. They can't do too much for you - and they are a mine of useful information. Special thanks to Monti for the restaurant recommendation!
The location is perfect: close (one minute's walk at the most) - but not too close - to the Ponte Vecchio, and in a ideal position for visiting the vast majority of the sites in this lovely city. The street, itself, is quiet, which is quite amazing, considering how busy the city can get.
The hotel is on the second floor of a tall 15th century building, accessible by small lift (there are three short flights of steps to the lift). Rooms are located on different levels. The room we were in was very spacious, with marvellous views of the river Arno. Our room had a sink and a private bathroom (only accessible with our key) down the corridor but there are other rooms with en suite bathrooms.
The breakfast buffet was good and it was served in a light room. Again, the service was excellent.
If you're going to Florence, stay at this hotel!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 2TravellerNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 23, 2013
Great reviews scare us. Really! Good words of praise create high expectations - but we are really beyond pleased that it all came together for you. Thank you. And of course, come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 17, 2013

My spouse and adult children spent four nights at the Alessandra. In our opinion it is in the perfect location! Around the corner from the Arno and the Ponte Vecchio, a dozen blocks to the Duomo and with multiple restaurants in the area, we tried all of them, can't go wrong, pick on and eat! The Hotel did have multiple layers of stairs to climb. I had both of my knees replaced one year ago and had no problem managing the stairs and those times I felt I didn't want to climb, I used the lift. Ask for a room with a view of the Arno, they were large with excellent bathroom facilities the view was to die for, our room was HUGE! Our kids had the same reaction to their rooms, very large, beautiful rooms. Exceptionally clean. Breakfast was wonderful, their dining room attendants were spot on providing cappuccino/espresso, etc. Our only complaint, the mattresses were as hard as bricks. If they could replace the mattresses in the rooms they'd be 5 stars without question. My first foray to Florence, my husbands been their multiple times, as a pilot, he'll be returning to Florence. I'm very happy I chose the Alessandra for our visit as a family!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank shorehappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 19, 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 13, 2013

A hop, skip and jump from the train station, this hotel is guaranteed to please in all areas. Forget about a few steps and the not so big lift, the minute you enter this hotel you can feel a wonderfu ambience. The rooms are really clean and really big, a pleasant surprise in Europe. The hotel is within walking distance of all the 'must see' sites and the shops and surrounded by great restaurants,. Best of all, the staff are really professional, helpful and make you feel like nothing is too much trouble. Andrea and the team are the nicest front of house people that I have ever encountered in a hotel. Best experience of our Italian adventure!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Julia2011_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 15, 2013
That's the way it should be here at Hotel Alessandra - first impact with those steps and teeny tiny lift are sometimes not the best welcome (but when you get to know them, those stairs and lift become your friends too!), but we are extra-delighted that when you made it through the door our team "swept you away". Our location is pretty unbeatable, but we know that it is really our team that make the difference. Thank you.
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Long Island, New York
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed April 13, 2013

We stayed for 8 nights at the end of May in a double room and my daughters and friend stayed in a triple room for 6 nights at the same time. My son is studying the semester in Florence. The hotel is 2 blocks from the Ponte Vecchio and walking distance to all sites. Florence is a smaller city and easy to walk to most locations. There is a store across the small street with hardware, paper goods, some make up if you forget a few items.

The rooms are clean and large with storage for clothes, a tv and an extra sitting chair. There is free wifi, free phone call to USA and a computer room (if you do not bring your own) with a large screen tv. The bathrooms have large bath towels that we loved (some places do not have such large towels).

You need to walk up 1 flight to the lift and another 2 flights to the Hotel lobby. We mostly walked but sometimes took the lift. The staff is friendly and informative. There are free area maps at the front desk. The evening front desk person Monti was great! My girls wanted to take him home!!!

The beds are large and extremely comfortable along with generous pillows.

The free breakfast buffet from 6:30 am to 9:30 am every morning was great. There are pastries, 2 homemade cakes (lemon and chocolate chip were delicious and moist!!), yogurt, cereals, hard boiled eggs, toast, breads, ham, cheese etc along with teas, coffee, hot chocolate and they make espresso and the best smiley face cappuccino each morning!!
I would definitely recommend this hotel to friends. If you book online with them you get a discount. They have a facebook page that shows all the constant improvements they are doing. This family run place is the perfect place to stay!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank tkere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 15, 2013
Oh. Well there is nothing left to say. You really really said it all, Thank you so much. And may we just add, sorry, but you girls can't have Monti. Of course they can come back and visit him anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 10, 2013

Great location, comfortable and large room, and staff who would not be out of place working in any of the great hotels of the world - friendly, helpful and cheerful. As others have pointed out, not a modern off-the-shelf establishment - no bar/lounge, evening restaurant, and it has stairs - but it felt as if you were staying in Florence and not any old city anywhere in the world.

Only reason I have marked down is th absence of tea/coffee making facilities - nice when there is no lounge or bar.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ENGEE01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 12, 2013
Great that you enjoyed your stay. Be warned, if you come back you might have to go with that extra point - we have plans! Stay tuned with us on facebook to learn all our news.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 9, 2013

I traveled to four cities throughout Italy and this, I must say, was my favorite hotel. The staff was so friendly; can I do a shout out to Monty? Thanks, sir, for your always superb dinner recommendations. The room was clean and neat. The location is perfect; I could walk to everything. OMG! They give you free phone calls to the States certain time of the day. For that, I was grateful because after two cities our phone stop working. Thanks to everyone for making this trip outrageously wonderful.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rickem54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 12, 2013
Our very great pleasure. Monti shouts back - can you hear him? "Amoreeeeeeeeeeeeeee!!" Come back some day - we would love to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #30 of 418 Hotels in Florence
Price Range (Based on Average Rates):
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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