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“Top location, spacious rooms and wonderful staff, I loved this hotel!” 5 of 5 stars
Review of Hotel Alessandra

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Hotel Alessandra
2.0 of 5 Hotel   |   Borgo SS. Apostoli, 17, 50123 Florence, Italy   |  
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Ranked #21 of 461 hotels in Florence
Adelaide, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Top location, spacious rooms and wonderful staff, I loved this hotel!”
5 of 5 stars Reviewed April 14, 2013

A hop, skip and jump from the train station, this hotel is guaranteed to please in all areas. Forget about a few steps and the not so big lift, the minute you enter this hotel you can feel a wonderfu ambience. The rooms are really clean and really big, a pleasant surprise in Europe. The hotel is within walking distance of all the 'must see' sites and the shops and surrounded by great restaurants,. Best of all, the staff are really professional, helpful and make you feel like nothing is too much trouble. Andrea and the team are the nicest front of house people that I have ever encountered in a hotel. Best experience of our Italian adventure!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 15, 2013
That's the way it should be here at Hotel Alessandra - first impact with those steps and teeny tiny lift are sometimes not the best welcome (but when you get to know them, those stairs and lift become your friends too!), but we are extra-delighted that when you made it through the door our team "swept you away". Our location is pretty unbeatable, but we know that it is really our team that make the difference. Thank you.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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English first
Long Island, New York
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 13, 2013

We stayed for 8 nights at the end of May in a double room and my daughters and friend stayed in a triple room for 6 nights at the same time. My son is studying the semester in Florence. The hotel is 2 blocks from the Ponte Vecchio and walking distance to all sites. Florence is a smaller city and easy to walk to most locations. There is a store across the small street with hardware, paper goods, some make up if you forget a few items.

The rooms are clean and large with storage for clothes, a tv and an extra sitting chair. There is free wifi, free phone call to USA and a computer room (if you do not bring your own) with a large screen tv. The bathrooms have large bath towels that we loved (some places do not have such large towels).

You need to walk up 1 flight to the lift and another 2 flights to the Hotel lobby. We mostly walked but sometimes took the lift. The staff is friendly and informative. There are free area maps at the front desk. The evening front desk person Monti was great! My girls wanted to take him home!!!

The beds are large and extremely comfortable along with generous pillows.

The free breakfast buffet from 6:30 am to 9:30 am every morning was great. There are pastries, 2 homemade cakes (lemon and chocolate chip were delicious and moist!!), yogurt, cereals, hard boiled eggs, toast, breads, ham, cheese etc along with teas, coffee, hot chocolate and they make espresso and the best smiley face cappuccino each morning!!
I would definitely recommend this hotel to friends. If you book online with them you get a discount. They have a facebook page that shows all the constant improvements they are doing. This family run place is the perfect place to stay!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 15, 2013
Oh. Well there is nothing left to say. You really really said it all, Thank you so much. And may we just add, sorry, but you girls can't have Monti. Of course they can come back and visit him anytime!
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Perth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 10, 2013

Great location, comfortable and large room, and staff who would not be out of place working in any of the great hotels of the world - friendly, helpful and cheerful. As others have pointed out, not a modern off-the-shelf establishment - no bar/lounge, evening restaurant, and it has stairs - but it felt as if you were staying in Florence and not any old city anywhere in the world.

Only reason I have marked down is th absence of tea/coffee making facilities - nice when there is no lounge or bar.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 12, 2013
Great that you enjoyed your stay. Be warned, if you come back you might have to go with that extra point - we have plans! Stay tuned with us on facebook to learn all our news.
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 9, 2013

I traveled to four cities throughout Italy and this, I must say, was my favorite hotel. The staff was so friendly; can I do a shout out to Monty? Thanks, sir, for your always superb dinner recommendations. The room was clean and neat. The location is perfect; I could walk to everything. OMG! They give you free phone calls to the States certain time of the day. For that, I was grateful because after two cities our phone stop working. Thanks to everyone for making this trip outrageously wonderful.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 12, 2013
Our very great pleasure. Monti shouts back - can you hear him? "Amoreeeeeeeeeeeeeee!!" Come back some day - we would love to see you again.
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Zürich, Zurich, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 4, 2013

This is my first TripAdvisor review as I felt compelled to thank Andrea and all the staff of this wonderful friendly hotel after a fantastic visit to Florence at Easter.

The hotel is located pretty much in the centre of the city no more than 30 metres from the Ponte Vecchio and pretty much walking distance from all the major tourist sights.
Andrea and his team were extremely friendly and organised tickets for us in advance to the Uffizi Gallery / Vasari corridor and also helped us book restaurants during our stay.

The hotel is mid-range and offers big, clean rooms with free WiFi access. Check out the web site / email Andrea asking for suggestions for tours etc as the queues for tickets to many locations are long!

This was my second visit to Florence and I will certainly be back, and staying at Hotel Alessandra!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this review, April 9, 2013
Well thank you! We very much look foward to your next visit. 30 m to the Ponte Vecchio concerned us a bit, so we measured on Google Maps - it's 180m , about 200 yards. That is still pretty close!
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Central California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 3, 2013 via mobile

I loved Hotel Alessandra. The location was perfect for touring Florence. Unfortunately, we only stayed one night. The room was large for a family of two adults and two teenagers. The room is older but very clean and charming. The bathroom was very quirky but we enjoy new experiences on our travels. The hotel held our luggage after check out so we could see more of Florence. We were able to use the restroom and rest in the "tv" room. Thank you !

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, April 4, 2013
Glad to hear that the reviews hold up to the reality! That is really great news. Quirky is good, we can live with that! Thank for your review - we love it!
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Boston, Massachusetts
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 3, 2013

We just had a wonderful stay at Hotel Alessandra. When you enter the hotel expect to go up a flight of stairs to a small elevator. Once you get to the reception desk, you are greeted by the nicest people in all of Italy. They are terrific, which is the complete opposite from another hotel I just stayed in in Florence--also a nice hotel but the person that checked me in on March 12th was rude (review already up) so this hotel was terrific!

The rooms are huge and clean and the beds were very comfortable. The breakfast was limited though so we had to go out and eat.

I would definitely recommend this hotel. Again, the rooms were terrific and the staff was extremely friendly and it is in a great location!!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, April 4, 2013
We are indeed exceptionally proud of all our staff and we are glad that you felt their warmth! We do note your point about breakfast and whilst comments are generally good regards the breakfast it is a juggling act for us! In 2013 we think it is right to provide a full service to our clients but we also believe that it is ethically wrong to throw away large quantities of food each day. We try and find a balance. During high season it is easy to provide a large array knowing that very little goes to waste, in mid/low season it is harder. Note taken regards your comments and we will do our utmost to better our balance! We most enjoyed having you stay with us and look forward to a return visit!
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Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #21 of 461 hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) but please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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