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“Great location” 4 of 5 stars
Review of Hotel Alessandra

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Hotel Alessandra
2.0 of 5 Hotel   |   Borgo SS. Apostoli, 17, 50123 Florence, Italy   |  
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Ranked #24 of 461 hotels in Florence
Adelaide, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Great location”
4 of 5 stars Reviewed March 21, 2013

We enjoyed our stay at this hotel recently. The location is fantastic and we had a great view of the Arno. The room was clean and large with a huge bathroom. Breakfast was plentiful and the staff are so friendly and helpful and provided great suggestions for dinner places. My one and only down side for this place are the hard pillows! Very minor. In all a great choice and again based on Trip Advisor advice.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, March 22, 2013
Ooops! Pillow check underway right now! We appreciate all comments - however "big" or "small". It was great to have you stay and we hope to see you again one day. Stay tuned with our antics on facebook!

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,295 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 21, 2013 via mobile

Service was impeccable! Location was great, walking distance to everything! It may be two star but was very clean! The staff made my sister and I feel so welcome. Definitely will return. Be careful not to get lost. It's a level inside a building so you have to go up a few stairs to the hotel

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, March 22, 2013
Thanks for you comments - this "building" dates back about 500 years - and stairs were more fashionable then than lifts! We hope to see you again one day.

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leland, Mississippi
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2013

I can't say enough about the warmth and helpfulness of the staff at the Hotel Alessandra. Monti, Andrea, Anna, and Pietro went out of their way to help us at every opportunity and were exceptionally friendly at all times. I would stay here again in a heartbeat.

The location was great...the Uffizi and Ponte Vecchio were both incredibly close and everything else was only a little bit farther. It is also located on a quiet street so you can have the window open and not hear loud city noise below. The breakfast was lovely with eggs and parma ham, and coffee. Our room had high ceilings and a super clean bathroom with a bathtub. It's not an American-style hotel, so don't expect or compare it to that, but if you're looking for incredibly knowledgeable and friendly staff, clean rooms, and a great location at a moderate price this is your place.

A note, though. there are a lot of stairs.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, March 22, 2013
You said it all!. This is not an American hotel, we do have stairs, and we love our guests! Come back again one day! Thank you!

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2013

Beautiful apartment in an old building in Florence. Steps to the Uffizi Gallery and Ponte Vecchio and walking distance to the Cathedral and other sights. The staff were very welcoming and helpful. We were upgraded to a suite with two enormous rooms and a view of a bell tower and the river. Very quiet. Good continental breakfast. Not recommended if you have mobility issues as there is a flight of stairs to the elevator--which is an experience in itself.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, March 12, 2013
You are right! But a fun and unique experience, we like to think! Thank you so much for choosing Hotel Alessandra - and do come back one day.

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

A really great location. Florence is a walking city and this hotel is in a perfect spot to access all the sites. The hotel itself is definitely budget priced and it shows. The rooms are a little tired and not super clean. Breakfast is meh. Keep your windows closed because there are a lot of Mosquitos around. Staff are all super friendly and helpful, all lovely people, although I did get some inaccurate advice about opening times. I probably wouldn't go back because I would prefer to have nicer rooms.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, March 12, 2013
Thank you for your comments, which we read carefully and will indeed bear in the mind. Happy travelling for the future!

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2013

Definitely the best hotel I stayed in(!), due to the familial atmosphere, wonderful staff, comfortable rooms, best location and a great breakfast. Although not a fancy one, with many stairs and a tinny lift, the attitude is so warm and pleasant, that you really don't care.
The decor is homely and full of character, the staff are particularly helpful and it feels intimate: a home away from home!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, March 12, 2013
Wonderful words - and we really appreciate them. Thank you.

kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saltburn-by-the-Sea, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 4, 2013

What we needed in February was a warm friendly and secure hotel - we got that at the Alessandra. From the start the staff could not have been more helpful and that always makes for a good break. Yes there were stairs to climb, but it keeps you fit! Rooms were spacious and warm, not super-modern but characterful and pleasant. Breakfast room seemed sunny even with clouds and rain outside and breakfast offering was more than adequate. A little haven on a very cold weekend. Will certainly go back. Thanks very much.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, March 6, 2013
Thank you so much for your kind works, and we very much look foward to seeing you again.

Kind regards Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #24 of 461 hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) but please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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