We stayed here for 2 nights, the location is perfect and is within walking distance to SMN Novella train station and at the center of everything. The only negative about this hotel is that the elevator is quite small and can only load max of 2 people. Further it was located at 2nd floor, and if you have heavy luggage with you...then you're in for a workout.
Nevertheless, services are great, breakfast is very good and staff are really knowledgeable and very helpful. They've made our stay more memorable. We stayed in a room with private bath. The bathroom is spacious and beautifully decorated with fine finishings. Hotel had everything we wish for i.e. strong free wifi and guide books. Will definitely stay here again if we return to Florence.