I stayed at this charming hotel for four nights in the end of December and beginning of January. I stayed alone and in the single room with a private bath down the hall. The only possible negative is the set of stairs getting to the elevator. I say possible because I truly didn't mind the stairs. It wasn't easy when I arrived with luggage but the wonderful Monti was right there when I got to the reception desk. Otherwise i took the stairs almost everytime and rarely used the elevator. I believe those stairs are the reason I didn't gain weight in Italy despite eating heavy meals and drinking a lot of vino. the location is fabulous. It is in the center of everything (very near Ponte Vecchio and the Uffizi Gallery) yet its on a quiet street so the noise of the city doesnt keep you up at night. the rooms are very clean and more than adequate. The staff made my stay truly special. Of course like everyone else i fell in love with Monti. He is worth his weight in gold. He was always so genuinely excited to see everyone and did everything possible to make my stay wonderful. Andrea is great. From making dinner and gallery reservations to giving helpful tips he was always professional, courteous and very knowledgeable. I highly recommend this hotel and can't wait to make a return trip.