Why this man is working the evening shift at a modest hotel in Florence is a mystery to me. Maybe he is the owner ? Now to review the other aspects of this hotel. The room was just the right size, neither large nor small. There was a nice writing desk that I used. A very unique and useful master switch for the room electric. Use the key to open the door, then put the key into a socket inside of the door to activate the lights etc. Everything was Very clean, I only notice cleanliness if a room is dirty or very clean, salute to the housekeepers. As quiet as an Italian building can be as they all have ceramic floors and masonry walls & ceilings. The only negative was that the hotel began on the third floor of the building. I saw this often in Italy; hotels start on the 2nd or 3rd floor of a building and the elevators start at the 1st or 2nd flight of steps. So this negative is probably not considered so by Italians as this seems to be very common. The location is excellent, a short walk to all of the major sites in Florence. They had a really nice perk that I have not seen anywhere else; they give guests up to 10 minutes of calling to home on a special phone. What do I mean by a special phone ?? I mean a phone that WORKS. If you have not been to Italy yet, be prepared for a phone system that is a little better than two cans with a tight string tied between them. When I was checking out, the day manager told me that I could return later in the day to use my ten minutes as he remembered that I got the answering machine on both of my attempts. So, the day manager is just as professional and courteous as Monti but Monti has that type of personality that makes you smile when you talk with him. The price at 75 Euro was on the low side of the hotels I inquired with and the comp breakfast was the best of any I had during my 20 day visit to Italy.