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“More than adequate premises... but the best is the service” 5 of 5 stars
Review of Hotel Alessandra

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Hotel Alessandra
2.0 of 5 Hotel   |   Borgo SS. Apostoli, 17, 50123 Florence, Italy   |  
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Ranked #20 of 459 hotels in Florence
Athens, Greece
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
41 helpful votes 41 helpful votes
“More than adequate premises... but the best is the service”
5 of 5 stars Reviewed January 3, 2013

We stayed at the hotel for 4 nights at year end, in what seemed a very busy period for Florence. The hotel has some VERY strong points going for it - namely its location and especially the service provided by its owners and employees. Regarding the rooms: we stayed in a "junior suite" which was a very large room, modestly decorated but don't expect luxury (as it is already stated in the hotel's site). Everything was working, with a good bed and mattress for a good night's sleep. The room was warm during the very cold nights in Florence.
The area however this hotel excels is its people and service - they were all (special thanks to Monti) fantastic, caring and attentive. The suggestions for dinner excellent!
As a final point, but maybe very important for some, the hotel enjoys very good Wi-Fi system! When in Florence, we will definitely stay there again

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, January 7, 2013
You sir, said it better than we ever could. You have understood us perfectly. Thank you!

Kind regards - Andre Gennarini
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
Auckland, Auckland, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2012

This is the most wonderful place to stay in the heart of a most beautiful city. I really felt like I was able to experience some of the Florence life, culture and heart by staying here. From the wonderful welcome when I arrived from Monti, and his wonderful vivacious manner at all times, to the professionalism and warmth from Andrea & Anna this place is exceptional. And not to forget the wonderful breakfasts and especially the " happy face cappuccino" on offer each morning. Everyone was so friendly and helpful. The advice on what to do and the best places to eat was always right on, and everything is in walking distance. I had a single room with a bathroom which was more than comfortable for my needs - I loved the furniture. Internet access was great too. This was perfect for my 6 day stay in Florence in every way. Thanks Andrea and team - as soon as I can get back over from NZ again this is where I will stay!

Stayed November 2012, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, January 2, 2013
It was wonderful to have you stay with us! We love it when clients stay a little bit longer, and we even get to know you a little bit. Monti just loves everyone instantly within 10 minutes of meeting them! New Zealand is a long way away, so we do hope you can come back one day. Stay in touch via facebook!

Kind regards - Andrea Gennarini
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Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 31, 2012

My wife and I stayed here during our honeymoon. We were offered the most spectacular suite, with views of the Arno and our own private patio. The service was spectacular and the staff went above and beyond. Breakfast was excellent, and each morning, my cappuccino arrived with a smiley face drawn in cocoa. Location is perfect for exploring this great city. We'll be back!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, January 7, 2013
A honeymoon is very very special! Thank you for choosing Hotel Alessandra, and we are already looking forward to that return visit.

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto, on
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 24, 2012

I was so thrilled that I chose this hotel for my 5-night stay in Florence - everything was perfect.... the location, my room, the kindness and helpfulness of owners Andrea and Anna, and, of course, Monti, what can one say?!. I felt so at home from the moment I arrived! The breakfast was great, so too having internet access. The hotel is SO well located for seeing Florence, which has to be one of the great walking cities of the world, as well as being truly magical. I would definitely recommend it and stay there again!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, December 27, 2012
Not a bad position huh ;-)

Thank you so much for taking the time to comment. Come back soon.

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2012

We stayed in the middle of October and I couldn't imagine a more perfect place to stay while visiting Florence. It is one block away from the Arno....footsteps away from the PonteVecchio...and yet, so quiet. From the fantastic owners, Andrea and Anna, to the staff, (Monti, I miss you!)...everything was better than we could have hoped for. Our double room with private bath and view of the Arno was HUGE. Breakfast room is bright and cheery, lovely food. Steps away from every part of Florence you could want to see. And so reasonable in price! I couldn't recommend it more. GO!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, December 27, 2012
Go go go! Thank you - you have no idea how much we appreciate these comments! Monti misses you too.

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2012

If you are looking for an authentic Florentine experience, the type of experience you would have experienced years ago before tourism became something for everyone and not the lucky few; if you want to be at the heart of the city and enjoy the personal hospitality of a pensione or hotel owned and managed by a family – and not a faceless multi-national corporate business – this is the place for you. The charm of the 16th century palazzo located steps away from the Ponte Vecchio and from Via Tornabuoni and from all the main attractions of the city, makes this an ideal choice because you can simply stroll everywhere. And prices are very reasonable.

Room Tip: Simply book early.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, December 21, 2012
You very adequately described just everything that we hope to be, but said it so much better than we ever could. Thank you.

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed December 20, 2012

We stayed here for almost a week with a party of friends celebrating 60th birthday of one of us. What a good choice we found we had made! The manager and all the hotel staff could not have been more helpful. And the rooms are so quiet and comfortable - and from our room we could see the Arno. Very central - we walked all around the centre of Florence from here and in the same street there is an excellent wine bar as well. We would return to stay here anytime!

Room Tip: The room on the top floor - a suite actually and with a balcony (except were there in minus tempera...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, December 21, 2012
We so much enjoyed having your group to stay, and are delighted that you enjoyed it so much too. You are right - you were here when the outside temperature was below freezing - so to enjoy that balcony come back in spring or autumn when it's lovely and warm but not unbearably hot.

Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #20 of 459 hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) but please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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