It is world-famous for the unbelievably good service.
The family owners are incredible. Monti, your Manager, is a legend in Florence.
Even though the price is incredibly low for Florence, it is much better to stay here than any of the palace hotels in Florence !
It is your dream of a small, family-run hotel, perfect location, spotless, elegant, charming, stylish, with perfect service.
Normally "great service" and "family service" and "you feel like a family member" are just clichés. In the whole world there are only a few institutions where this is true.
So, it is just as good as the reputation, it is the only place to stay in Florence, it is unbelievably good value, Monti is a legend ...
so here below, I will merely give useful info for the future traveller!
Location - it's the street to be on in Florence. This is Florence, the rooftops, the stone. If the Alessandra is full, seek one of the other two or three boutique hotels on the street. Leave the hotel and turn LEFT, walk a couple blocks are you are in the part of Florence with the amazing shopping. Leave the hotel and turn RIGHT, walk a couple blocks and you are in tourist Florence. Of course, you are only 100 meters from the Ponte Vecchio - but there is no tourist nonsense on the street.
Parking - as everyone knows GPS does not work in Florence, because they often change the 1-way system. however IT IS VERY EASY to get to the Hotel Alessandra IF YOU PLAN CAREFULLY. Simply look at a map of Florence. Note the Ponte Vecchio, the most famous landmark. Look at the river. Don't forget, the hotel is JUST AT THE RIVER (one street back) and JUST TO THE LEFT (West) of the Ponte Vecchio. if you could drive over the Ponte Vecchio (!) you would just drive over it, turn left, drive 50 meters and there is the hotel. IT IS JUST THAT SIMPLE. So very simply: approach Florence from the south (where the river is). Cross one of the bridges to the LEFT of the Ponte Vecchio.
Remember that Borgo Santi Apostoli is - quite simply - one street back from the river. Couldn't be easier. Keep going and you will find Hotel Alessandra on the south side --- in other words just to the left of where the Ponte Vecchio is.
Simply park out the front (on the sidewalk or whatever), unload your bag, tell Monti you've arrived - great day! - and the man from the parking garage (it's a block away) will come and park your car, tip him 5 euros.
If you come by train, get a taxi for a few Euros, don't bother to walk.
Don't forget all the cool hotels in Florence just have a brass plaque out the front (like a doctor's office) - there are no neon signs etc. So just find #17, you will see the brass sign Hotel Alessandra, and in you go.
It's the sort of hotel in which they would make a film about Florence. We met guests there such as a scientist from the states, and a TV personality from asia. Again even though the hotel is incredibly reasonably priced, it's just so right. Monti, the whole family misses you, see you soon!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 10, 2012
Wow! We are not so sure about world-famous, but hopefully at least our past guests, and maybe their family and friends know about our service. We all love our jobs, we love meeting people, we love helping people better understand our city and our culture. We want people to have a life experience here in Florence, not just in our hotel, but everyday, everywhere they go. Monti, and all the others in our team, live here, and are great points of contact for insider information!
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Thank you so much for taking the time to give such a detailed review.
Kind regards - Andrea Gennarini
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.