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“Great Location and Hospitality!” 5 of 5 stars
Review of Hotel Alessandra

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Hotel Alessandra
2.0 of 5 Hotel   |   Borgo SS. Apostoli, 17, 50123 Florence, Italy   |  
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Hotel amenities
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Ranked #19 of 457 Hotels in Florence
Certificate of Excellence 2014
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great Location and Hospitality!”
5 of 5 stars Reviewed December 4, 2012

We stayed here for Thanksgiving weekend based on past reviews here. Everything was spot on! Nice quiet street and excellent location. The rooms were nice and clean. We had two bedrooms, one for my son and daughter and one for my wife and I. Good value as we went "European" and shared a bathroom down the hall. The rooms were clean and comfortable; my wife said the children had a better room! :-) Anyway our host, Andrea was great! He arranged a full day in Tuscany, with a tour group, for us, which I highly recommend. And then there was Monti! What a delight...he had a great recs for "local" dinner places and advice on the leather market and such. Good resource to help with your Florence stay. The breakfasts too were very good. Would stay here again! Also as mentioned earlier...some steps to climb to get to the level of the hotel...but it kept you in shape. The building I believe was built in the 1500's...so plenty of history too. We took a taxi to the hotel when we arrived...but after we got our bearings in Florence we walked to the train station with our bags. No big deal and it only took us 15 minutes. I would stay here again!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, December 10, 2012
So please that you enjoyed your stay at the Hotel Alessandra. It's always good to read these reviews and better understand your experiences. We hope to see, and your children, here again one day.

Kind regards - Andrea Gennarini
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1,363 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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English first
Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 29, 2012 via mobile

We spent only 2 nights in Florence but would love to come back and stay at Hotel Alessandra! The location is very good, we walked to and from the main train station with suitcases with no problems, and it was a great base to explore from being just off the main street between the Ponte Vecchio and the Duomo.

We had a room with a bathroom and the shower was good, the bed was firm, and it was quiet - perfect! There is even a small lift to get your suitcases up all the stairs. The staff were so friendly, always greeting as you come and go, and active on their facebook page too.

Highly recommend this hotel, you wont be dissapointed!

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, December 10, 2012
Delighted that you enjoyed it! We have really begun to have fun with our facebook page over the last year or so - a great meeting ground for past, present and future guests, for exchanging tips, keeping in touch and just chatting! Do come back on day.
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seattle
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 23, 2012

We were a little hesitant after locating this place after a 10-15 minute walk with our bags from the train station, but it was a great location with very nice employees. The shared bathrooms were down the hall, but I'd stay here again just to be so close to every thing. The rooms were very clean, and the breakfast very good.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, November 26, 2012
What a shame we can't talk to you here on tripadvisor. We would love to understand what made you feel "hesitant" and what we could have done to make you feel assured! We are delighted that it all worked out for you in the end! Perhaps you would like to join us on our facebook page and help us improve?

Kind regards - Andrea Gennarini
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Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 19, 2012

We had the pleasure of spending 3 nights here in November. The staff is outstanding-all very kind and pleasant. A nice little surprise is they permit you to make a 10 minute call to the USA without any charge each day. Andrea went out of his way to make all of us feel comfortable while offering us suggestions to make our trip more enjoyable. It is close to everything and you really do not need a taxi (except to take yourself and luggage to and from the train station, since it is difficult to get down cobblestone streets with baggage, but it is a short walk). They made all of our reservations for us for museums and did not complain when we asked them to change the dates (you need reservations during busy season for the Uffizi and Statue of David).
Our room was roomy for 4 people-much larger than expected. The only negative is that the lift is very tiny, so we used the stairs. Andrea met us at the door when we came in and carried all of our bags to our room, so that was not an issue. There are tons to do in Florence, so we did not spend much time in our room, so we really only went up to our room at night.
Breakfast was typical European with the kindest woman working breakfast. The coffee would have smiley faces in the foam-just a little nice touch. they knew we were visiting a relative who was studying abroad, so they also extended an invite for her to join us for breakfast at no charge.
This is a nice little place where you can feel safe in Florence. It is obvious that it is family run and that the staff are treated like members of Andrea's family, since they do appear to enjoy working here.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, November 20, 2012
Thank you for your detailed review - we much appreciate it, and indeed are so pleased that you chose Hotel Alessandra for your time in Florence. Perhaps one day we will meet again!

Kind regards - Andrea Gennarini
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Vancouver, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2012 via mobile

My husband and I stayed here on our honeymoon and absolutely loved it!! We were welcomed by smiling and helpful faces at the front desk and it stayed that way for our entire trip! Each and every time we left or arrived the staff greeted us and chatted with us easily about our day and our plans. We truly felt like we were staying with friends at Hotel Alessandra! Our room was perfect and had everything we needed, the shutters kept out any sort of street noise and light. The breakfast was lovely, eggs, toast, fruit and even cappuccinos with cute little smiley faces! And then of course there was Monti, the most lovely person with bang on restaurant recommendations and a lively and extremely helpful personality! We were so lucky to get to know him a little bit over our 4 night stay. The location couldn't be beat, the service was perfection and the staff were amazing...we'll be back and so will many of our family and friends!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, November 13, 2012
Goodness! Well, we are so pleased - a bit nervous that you made us sound too perfect! But the best bit is that you will be back - with lots of family and friends! Can't wait!
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 10, 2012

We stayed in Florence for one night of our two week honeymoon and I'm so glad that we spent it at Hotel Alessandra! The location was incredible, super close to the river and the Ponte Vecchio, we were even upgraded at the last minute to a room with a river view, which was beautiful and the room itself was very comfortable. The front desk was very helpful, and they recommended an incredible restaurant for dinner. All in all, if we return to Florence we will definitely stay longer and we will make sure to stay at Hotel Alessandra.

Stayed September 2012, traveled as a couple
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Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, November 12, 2012
We very much look forward to that event, and we give you some other names for great places to eat!

Kind regards - Andrea Gennarini
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New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 9, 2012

My husband and I just returned from 4 nights at this hotel. In all honesty, I was a little skeptical upon wheeling down the tiny cobble stone street to the doors of Hotel Alessandra. We arrived late in the evening and the taxi dropped us at the end of the block due to cobblestone replacement. It can be a little difficult to find but I had looked at the entrance pictures on facebook so I knew basically what I was looking for. The magnificant doors are only the beginning of this midevil magnifigance. Yes, there are quite a few steps but as others have mentioned, they help to offset set the gellati intake. We mostly preferred the steps to the life (except when transporting our luggage to and from). When we arrived at the 3rd floor, the door we were greated by the most charming, helpful and loving concierge, Monti. As we would come to know over the next four days, this man is so special. Charismatic, charming and caring are just a few of the adjectives which would describe him He made our stay perfect.

The location is perfect. Around the corner from the "Park Ave" stores of Florence like Gucci and Tiffany. You can walk everywhere and anywhere. We were so nicely upgraded to a room with a view of the Arno which was beautiful. Breakfast was nice. Our room was large and our bathroom was beautiful. This was our first trip to Italy so we were rookies. We were visiting our daughter who is studying in Florence for this semester. I am so thankful to have selected this hotel. Our daughter also agreed that Hotel Alessandra was the perfect choice.

Please send our appreciation, love and kisses to Monti. "AMORE" He made our stay unforgettable. (Kathleen and Robert - blonde lady with blonde daughter...) Someday we will return...

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, November 10, 2012
Good job! Checking our facebook page for what our door looks like! How very organised. And understanding the calorie-reduction value of our stairs too! We are delighted that you enjoyed your stay and indeed that your daughter confirmed your choice. Monti "amoreeeeee" sends his best, and the whole team looks forward to seeing you again one day.

Kind regards - Andrea Gennarini
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Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #19 of 457 Hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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