We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Stay in Firenze” 5 of 5 stars
Review of Hotel Alessandra

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Hotel Alessandra to your Saves list
Hotel Alessandra
2.0 of 5 Hotel   |   Borgo SS. Apostoli, 17, 50123 Florence, Italy   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #21 of 461 Hotels in Florence
Los Angeles, California
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Good Stay in Firenze”
5 of 5 stars Reviewed July 13, 2012

Excellent room, slightly more expensive than I would have liked, but you can't beat the location! Andre, the owner's son, was particularly helpful in getting us reservations for the major museums. (We emailed him early and he replied promptly.) The night clerk, Monti, was very helpful--he assessed us perfectly and steered us to just the right restaurants.
The room was clean, quiet, and spacious--very comfortable. Highly recommended.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Proprietario at Hotel Alessandra, responded to this review, July 16, 2012
Dear Guest - nobody knows the local restaurants like Monti! Thank you for commenting, and we do hope to welcome you again in the future.
Kind regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,338 reviews from our community

Traveler rating
    921
    358
    41
    9
    9
See reviews for
275
621
125
17
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Moreno Valley, California
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 11, 2012

We had 3 nights at Hotel Alessandra in June, 2012. Everything about the stay was excellent. The location is central to everything, the price is reasonable, the staff were all terrific, the room and decor were great, and the breakfast was terrific as well. I was very satisified, and I could not have had a better experience.
Jon G.

Room Tip: Our room had a shared bathroom that was seperate from the room, but this was not a problem at all...
See more room tips
  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Proprietario at Hotel Alessandra, responded to this review, July 16, 2012
Dear Guest, thank you for taking the time to comment! Our staff are great - we say so ourselves, but they are. They pour their hearts and souls into their jobs and we are truly proud of them. Come back soon!
Kind regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana, USA
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 11, 2012

We stayed here three nights during a 3 weeks trip in Europe and we all agreed this was our favorite hotel of the trip (we stayed at 8 different places)! The location is fabulous, service is great, the AC and wi-fi both worked, the breakfast is very good and everything is very clean and comfortable.
We loved being able to walk everywhere! Andrea had helped arranged our entry times to Uffizzi and Accademia when i asked about it months in advance. We appreciated that so much! It was HOT when we were there so not having to wait in huge lines was certainly a bonus. The rooms were very spacious and cleaned daily. After staying in other places in Italy that said they had AC that in reality amounted to a whisper of cold air from an ancient device on the wall, it was a delightful "problem" to have to wake up freezing and have to ask how to turn the air down! :)
I would absolutely stay here again and recommend to others!! Stay here!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Proprietario at Hotel Alessandra, responded to this review, July 13, 2012
Dear Guest, well thank you ! We are pleased when you are pleased, and we think that we got it right! We had new air-con ( green - very environmentally friendly) installed last winter, and is has proved to useful this hot and torrid summer. Florence and the surrounding area has so much to offer, and we are truly proud if we can help with bookings etc way ahead of time (then we are sure we can do it - did you know that the Leaning Tower of Pisa requires at last 16 days advance booking and they are NOT flexible!)
Thank you for your comments - they are really precious to us.
Kind regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2012

We stumbled upon this hotel after booking at a different hotel that was not nice at all. They had a room large enough for our family of 4. It was a large room and very charming. The hotel staff was wonderful - best service we had anywhere in Europe. Andrea had suggestions for us and made phone calls and reservations for us at museums and on a tour. The breakfast was very good also. The only reason I didn't give this a 5 was the bathroom was a little small and you do have to lug your bags up some stairs. Also, there is a very good restaurant right next door. I would definitely stay here again.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Proprietario at Hotel Alessandra, responded to this review, July 13, 2012
Dear Guest, firstly thank you so much for your comments. We do so much appreciate everyone's comments.

Our rooms are spacious (on a European scale) - this is an old old building, built when space was not such a premium. But built when they hadn't yet invented lifts! So yes, we have stairs!

We are glad you enjoyed your stay, even more so as we were a "substitute"!

King regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2012

Fabulous location and wonderful service! We spent 3 nights at this hotel and it was so close to everything. We enjoyed the spacious room and it was very quiet at night. Air conditioning worked well and we often took a mid-day break since the hotel was so close. Everyone at the desk was very helpful and kind. Always remembered our name and room number. Breakfast in the morning was good and plentiful. We couldn't have asked for a better place to stay. We would definitely choose Hotel Allesandra again if we are visiting Florence.

Room Tip: We had a room without a private bath, but the facilities were right across the hall and very conveni...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Hotel Alessandra, responded to this review, July 9, 2012
Dear Guest
Firstly I am glad that my memory was working well for you name and room number; this is not a guaranteed service! We are so glad that you enjoyed your stay and hope to see you again one day!
Kind regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2012

Based upon other Trip Adviser reviews we booked our accommodation in Hotel Alessandra and were delighted. The location was the most compelling feature, yet the cleanliness and careful service from the staff are flawless. The hotel is quiet, calm with excellent air-conditioning. Two floors of stairs or take the lift. Breakfast was dignified with all needs catered for and nice cappucino. We walked everywhere to all of the main attractions, and popping back to the hotel to drop off parcels or freshen up for dinner is so easy. Monti and Andre are so outgoing, enthusiastic and have excellent recommendations for every type of restaurant. Their recommendations are superior, within a reasonable walking distance and vary according to your needs. We will certainly come back.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Hotel Alessandra, responded to this review, July 9, 2012
Dear Guest, it was really our pleasure! Thank for you for taking the time to comment, we appreciate it so much.
Kind regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2012

We spent 6 nights at this hotel. You can't beat the location, price, and wonderful staff!
This hotel is centrally located (near Ponte Vecchio) and we were so happy to be able to walk everywhere in the city because of the great location.
We appreciated the helpful staff who arranged day trips for us, recommended great restaurants, and gave great tips on sights to see in the city.
And best of all, the hotel is very reasonably priced for being right in the heart of Florence.
Thank you for the great stay!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Hotel Alessandra, responded to this review, July 9, 2012
Dear Guest,
even if we say so ourselves, our location is unbelievable! Every day that we come into "work" we are grateful for such a superb location! Thank you for taking the time to comment.
Kind regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Alessandra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #21 of 461 Hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, T4B, Priceline, Booking.com and Tingo so you can book your Hotel Alessandra reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Alessandra, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.