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“Great family suite” 4 of 5 stars
Review of Torre Guelfa Hotel

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Torre Guelfa Hotel
3.0 of 5 Hotel   |   Borgo SS Apostoli 8, 50123 Florence, Italy   |  
Hotel amenities
Ranked #67 of 461 Hotels in Florence
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great family suite”
4 of 5 stars Reviewed August 1, 2012

We had a family suite with two bedrooms, perfect for our teenagers and us. Great location within walking distance of all major sites, safe, clean. Very friendly staff. Nice breakfast selection. Would highly recommend esp. for family travelers.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisTorreGuelfa, Guest Relations Manager at Torre Guelfa Hotel, responded to this review, September 30, 2012
Dear Ellen D

I'm glad you liked our place and if you ever make it back to Florence, let us know!

cari saluti

Chris
Bar & Social Network Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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494 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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snoflak25
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 31, 2012

My husband and I spent 5 nights here during our honeymoon through Italy. We absolutely loved it! The location was perfect, 2 minutes from Ponte Vecchio and right off one of the main streets, but it was still quiet! We were on the top floor, and our room was loft-like (another private staircase led up to our room). Our only issue was that the air conditioning was a bit on the fritz on our first night, but we let the front desk know, and they quickly brought someone in to fix it. The front desk staff overall were amazing - they booked pretty much everything for us without a problem - it saved our Florence experience! But I have to say, the tower really is the best aspect of the place - where they have set up a small bar, and Chris manages it beautifully! We went there most nights before dinner to have a drink, chat with other visitors and Chris, and watch the sunset over a gorgeous Tuscany! Can't wait to visit again!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisTorreGuelfa, Guest Relations Manager at Torre Guelfa Hotel, responded to this review, September 30, 2012
Dear snoflak25

Grazie mille for your compliments about our Hotel and Bar Service! I'm very happy that you had such a great time with us and I'm sure, the memories of your time you spent in Florence will remain for a long time.

cari saluti

Chris
Bar & Social Network Manager
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2012

Excellent location in the heart of the city. The view from the rooftop was outstanding. We were fortunate to watch a beautiful sunset and see the lighting effects from a full moon on the city - all whilst enjoying some wine. It was a highlight of our Europe trip.
Breakfast was great.
Only negative experience - we had no hot water for showers - so not sure what happened?
Rooms very old - The history of the place certainly added flavor to the experience too !

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Torre Guelfa Hotel, responded to this review, July 9, 2012
Hi Kasjones!

I'm glad you made it to the roof top and enjoyed wine and full moon! It's always a special thing when there is full moon over Florence, seeing it rise behind Palazzo Vecchio. It makes our medieval town even more spectacular.
I hope you told the front desk about the lack of hot water. There was an issue with one of the hot water pumps which was resolved though.

sincerely,

Chris
Bar & Social Network Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 5, 2012

Loved it here - the location was THE BEST, there are a few very cool restaurants/bars right down the street and virtually around the corner is the Ponte Vecchio. The tower view is phenominal, breakfast was great, staff was kind and helpful. Easy in/out from the train station. Rooms were very old as expected, but clean and roomy......my travel partner had dreams and felt the spirit of a little girl in our room...

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Torre Guelfa Hotel, responded to this review, July 9, 2012
Ciao NinNewYork!

Thanks for your cool review! The coolest is that your travel partner felt the spirit of a little girl. It's indeed a very old building and many many years and centuries ago, wealthy families lived in it and a lot happened within these walls. It's a true piece of history! Next time you visit, tell me about it, I'm very interested.

cari saluti

Chris
Bar & Social Network Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice Florida
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 25, 2012

This hotel deserves more than a 3 star rating. We recently stayed for two nights and found the hotel to have the best view of the city from their exclusive "Tower". The Tower not only offers great views, it also has a nice wine bar that offers some light snacks and drinks. The breakfast is typical "Italy" but nicely done. Pricing was competitive and very fair for this quality hotel.

Room Tip: Request a room that does not have a "step-down" from the bathroom level.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Torre Guelfa Hotel, responded to this review, June 29, 2012
Dear Dennykal

Thanks for your nice review. We are looking forward to welcome you next time you stay in Florence.

Sincerely,

Chris
Bar & Social Network Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2012

Just arrive home from a 3 night stay with two best mates and we had An amazing time,great hotel perfect location and Chris the bar lady is lovely and very welcoming and great wine with amazing views from tower bar. Thank u for a great stay!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Torre Guelfa Hotel, responded to this review, June 24, 2012
Ciao Lynsey51

I see you girls made it safe and sound back home! Thanks for your nice review and I know you had a great time in Florence. Say hi to the other girls too and hopefully you have some warm summer evenings to enjoy a drink together and share memories of your stay here in Florence.
Thanks for your kindness too, it was a pleasure to have you as guest around!

cari saluti

Chris
Bar & Social Network Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 20, 2012

My sister, niece and I stayed at this hotel for 3 nights in May 2012. We loved it! The building itself was impressive, from the large front door, to the wonderful view from the tower, but the front desk staff was even better! Unfortunately, I cannot remember one of the older gentleman's name, but I actually said that he was one of the nicest men that I had ever met. He gave us a great recommendation for a restaurant not far from the hotel, as well as some encouraging words after we came back from what turned out to be a freezing, wet, miserable bike tour. Our room was very spacious and gave the three of us all of the space we needed. The bathroom itself was large, but the shower was a little small. We didn't have much of a view, but we opted for no view to save a little money. We did use their free wi-fi, which we could access from our room since we were in close proximity to the lounge area where it was available. We also enjoyed the breakfast included with our room. It was mostly pastries, toast, cheeses and meats, but adequate for us. This hotel was also in close proximity to many of the main sites, including the Ponte Vecchio, Duomo and the Uffizi Gallery. We had a wonderful time in Florence, and Torre Guelfa Hotel was a big part of why! If I ever make it back to Florence I will book with Torre Guelfa again!

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Torre Guelfa Hotel, responded to this review, June 24, 2012
Ciao to Pensacola!

From your description the man at the front desk you mean is Luigi. He is indeed a true gentleman and takes always great care to the wellbeing of our guests. Thank you for this kind words I will let him know and thank you for your nice review about our Hotel. Yes please, come back to visit and stay with us, maybe next time in a warmer time of the year.

We are all looking forward to see you again in the future.

Sincerely,

Chris
Bar & Social Network Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Torre Guelfa Hotel

Address: Borgo SS Apostoli 8, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#64 Romantic Hotel in Florence
#72 Family Hotel in Florence
#80 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Torre Guelfa Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Safety box Minibar ... more   less 
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Also Known As:
Torre Guelfa Florence

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