During a recent trip to Florence, both my wife and I were interested in looking for quality Italian made leather goods. She was looking for boots, while I was interested in a leather jacket. We both wanted quality and style, but were not that interested in paying for the 'label'.
After my wife's great boot shopping experience at Goccia, we were invited to NOI by Nino to look at jackets for me. Nino had helped us out at Goccia, and is one of the family that owns NOI, Goccia, and the leather factory that supplies them. He is extremely knowledgable about all things leather. At NOI, Nino spent considerable time showing me different jacket styles, and teaching me about how they're made and what to look for. Lots of nice choices, but with his help, I found the perfect jacket.
Well, almost perfect. The sleeves were a little too long for me. Given that we were leaving on Monday, and it was already late on the Friday afternoon, this would normally mean living with the issue. But Nino wanted it to be perfect, and proposed his solution. Simple he said. My uncle will drive it out to the factory on Saturday morning, and they will modify the sleeves to my length on the factory equipment, and they'll have it back for me to pick up on Monday morning. And that's exactly what they did. Definitely customer service that is above and beyond all expectations, I couldn't have been more impressed.
So, if you're in Florence, want a great leather jacket (they also have handbags, etc), and you want to be treated like family, you should check out NOI. You won't be disappointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.