The bad news: we booked in for 6 nights based on TripAdvisor reviews. Several room tips mentioned "room with balcony," "room with view." Upon arrival, the hotel did not appear to be tightly booked and given that we had booked a "junior suite" we were shocked to discover that our "patio," was the tiled floor of an airshaft, furnished with table and chairs. Our room window looked out into yet another air shaft. Truly frightening. The desk clerk responded surly when asked for a room with an exterior view, telling us that the room we were given was one of the best in the hotel. Eventually, he gave me the key to two others--one at the front with heavy shutters on the windows, which are blocked from opening by a balustrade on the outside of the building--and another at the back with windows that opened out giving views to the backs of private, working class residential housing and offering a slice of ordinary Florentine life. We chose it, Room 336, and remained there for our 6 night stay. (Would not recommend opting for premium priced room, since no difference made itself apparent.) Good news: the hotel is in an excellent location: 5 minutes from the Duomo, 5 minutes from Accademia, etc. The breakfast is ample, wholesome, the homemade jams delicious! Had an unexpectedly delightful lunch in il Desco Bistrot, part of the hotel, featuring organic products fresh from the hotel owners' family farm. My choices were all vegetarian, wonderfully flavourful, and a gratifying break from the overindulgence of my other meals on this trip. Overall, il Guelfo Bianco is recommended, especially for a first-time trip to Florence. But for "views" book elsewhere, or be content absorbing them while outside the hotel.
Other postings mention "views." Lower your architectural expectations--or be disappointed...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 1, 2013
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thank for your review and let’s start from the good news you wrote: I am happy you did appreciate our location (the hotel is right 5 minutes from the Duomo, less than 5 minutes from from the Accademia) and I am really happy you liked our breakfast and you enjoyed our next door bistro.
Regarding the bad news: room 336 is overlooking one of our two patios (the smallest one) and usually is a very popular room because it’s large and comfortable and extremely quiet. The small patio we have on the low floor is not a “garden” but it’s simply a patio with some tables and chairs available anytime for our customers. We do have also another patio available also as the outside breakfast area when it’s warm and sunny and it’s really lovely with a very old olive tree in the middle. Even this patio is a real patio not a “garden” . We have several superior rooms overlooking a garden (which is not part of our hotel but it’s a garden of a private house just in front of the hotel on the back side). Than we have also very large de luxe or junior suite overlooking Via Cavour which the main street of the city center full of old palaces. We have also rooms overlooking the rooftops of Florence. We never wrote we have rooms with special view as our hotel is located in a main street from the main side and on a back street or a garden on the back side. I am sorry you were disappointed with the view of that room but our front desk assistant did his best showing you also some difference rooms but maybe you had an idea about “view” we couldn’t meet. As you wrote on your suggestion mainly we could offer a view with architectural expatiations or (I can add) with a garden view for some superior rooms or overlooking a courtyard or patio. However the architectural expiations in a city like Florence which is well know as cradle of Renaissance and it’s famous all over the world for its beautiful and antique palaces, it could a plus from my point of view . Our front desk assistants are always ready to give many information about our rooms, the size and position and we try to do our best to satisfy all the meets so I hope I wrote enough information for everybody who wish to make a booking here at our hotel. I really hope to meet welcome you here again whenever you come back in Florence.
Take care and best regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.