We were so cross and upset. The hotel location is good but that's the best thing about it. We were given a room that was dreadful - dirty & damaged carpet, electrics coming put of the wall, an old damaged 1/2 bath/shower, peeling & torn wallpaper, no A/C and more. Not worthy of even one star accommodation! When we complained we were given a better (renovated) room but it left a dreadful taste in our mouths that the hotel had the cheek to give such accommodation when there were better rooms available at the same price. When we complained they did not defend the quality of the room. They couldn't! We had taken photos!
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- Also Known As:
- Basilea Hotel Florence