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“Excellent hotel, excellent location” 5 of 5 stars
Review of NH Collection Firenze Porta Rossa

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NH Collection Firenze Porta Rossa
4.0 of 5 Hotel   |   Via Porta Rossa,19 | Porta Rossa, City Centre, 50123 Florence, Italy (Formerly NH Porta Rossa)   |  
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Ranked #27 of 461 Hotels in Florence
Marlow, UK
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Excellent hotel, excellent location”
5 of 5 stars Reviewed September 6, 2013

My wife and I returned to this hotel 30 years after we stayed here during our Honeymoon trip to Italy. Florence is as wonderful as ever, and the Porta Rossa even better. Today it is part of the NH Hotel group and has been beautifully restored bringing out some of the historic features of this 12th century building.

We had a superior room on the first floor at the back of the hotel which was very large and spotless. It looked over the narrow street behind which was very quiet. We arrived by train and decided to walk to the hotel which only took 10 minutes.The location of this hotel is excellent. It's a short walk to Piazza della Signoria and the Ponte Vecchio.

If you are looking for a full service hotel with restaurant then this might not for you. But with so many places to enjoy Italian food nearby that should hardly be a problem to most people. The breakfast buffet is good and the staff always ready to welcome you and take an order for a cappuccino or an espresso. The front desk staff are friendly and helpful too and recommended restaurants and made dinner reservations for us.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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940 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
Brighton, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2013

Fantastic location, right in the centre of everything and on the really smart side of town. Staff were all very polite and helpful and the room (mini suite 116) was excellent, really spacious and very stylish.

Wholeheartedly recommend.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 1, 2013

This is a great hotel in a wonderful location. The staff are very nice and speak many languages. The hotel is very clean and comfortable. The hotel is a very short walk to many key attractions. Despite being close to many attractions the street itself is very quiet. We stayed for a weekend and wish it could have been longer. We were also surprised by a room upgrade for free. They also serve a free breakfast buffet which is very good.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 29, 2013

Due to a medical emergency with my daughter that happened the day before we were to depart the U.S., we had to cancel our 2-week vacation to Europe. We had reservations in 6 hotels and 5 of them generously understood our situation and cancelled our reservations without charge, or with a charge of just $25 per night. Not the NH Porta Rossa, in Florence! They insisted on charging the full USD 2,100. I offered to provide the hospital and doctor contact information and they still refused. Not even a prior stay at the same hotel and numerous stays at other NH hotels was enough loyalty to get any concession. Nor was the low season and low occupancy! I will never stay in a NH hotel again and all should beware that they'll screw you even in the event of a real medical emergency. BTW, the discount I rec'd for prepaying the room was $15 per night. They are a scam!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 27, 2013

Have stayed there for 3 nights. Excellent location! 10 mins walk from Firenze SMN station and so close to major attractions, shops and resturants. In arrival we've been told that we have got a free upgrade from superior room to junior suite which is really a suprise for us! Nice staff that speak good english.

it's like an art/design hotel and there's good decoration in lobby, corridor and of course in the room. We've a room on the 1st floor but luckily it's facing the back so we don't have the noise problem. The room is spacious with big comfortable bads. Breakfast is definately of high standard using Italy standard with egg/becon, lots of juice, fruit, bread/cake, coffee, etc.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bucharest, Romania
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 23, 2013

The hotel is located right in the center - minutes away from Ponte Vecchio and Piazza della Signoria.
If you need to park your car, there's a parking garage (not owned by the hotel) right behind the hotel (you can use the backside entrance) on Via delle Terme. It's a little bit expensive (25 eur/night) but this is the right price for parking in the historical center area.
Please note that you are in ZTL (limited traffic zone), so, unless you drive following the indications of the parking guys, on specific streets, you will pay around 90 EUR every time you smile at the camera!
It's not very complicated, so I encourage anyone to take a car since Florence can be seen in no more than 2-3 days, then Tuscany has much more to offer!

Regarding the hotel - if you look for old Italian style experience - you're at the right place. It belongs to the special NH collection; service and value for money are excellent!
However, if you need more luxury, I recommend to purchase a superior room.
Our room was standard and quite small. I liked it, but if you need more space purchase a bigger one.
Hotel decorations and some well preserved old items created a special, distinguished atmosphere.
Breakfast was decent for 4 stars and restaurant was not too crowded (as in other NH hotels I've been to). They serve excellent Italian espresso or cappuccino!
The only problem was that every morning, around 7, a little street-washing truck was passing by our window and it was making a terrible noise.
Unfortunately it happens all around Florence and, since the buildings are old, I believe they aren't allowed to use noise-proof windows which would damage the architectural design.
A big thank you to the restaurant and reception staff! They were very kind and helpful.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northampton, United Kingdom
Top Contributor
77 reviews 77 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 22, 2013

we arrived early and the staff were so helpful, especially the young manager who, whilst we left our bags to start our visit, upgraded us to a suite on the third floor. Unfortunately though, the suite windows were on the same side as the hotels AC outlets. We tried closing the shutters and the heavy curtains but could not block out the noise enough to stay. We were moved to the first floor room 118. Nice enough room and certainly quieter. There was oen thing though - the smell. The maintenance manager was looking into it but Fabreze was used daily (we stayed for three nights) to mask the 'Firenze problem'.
Breakfast choice and standard was superb. There was a lot of choice so you'd have to eat a lot every morning to complain that you'd get bored eating the same.
Espresso or any variation of was quickly got by the amazingly swift waiting staff
Good location made the stay

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Collection Firenze Porta Rossa

Address: Via Porta Rossa,19 | Porta Rossa, City Centre, 50123 Florence, Italy (Formerly NH Porta Rossa)
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Florence
#19 Luxury Hotel in Florence
#24 Romantic Hotel in Florence
#34 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NH Collection Firenze Porta Rossa 4*
Number of rooms: 72
Official Description (provided by the hotel):
The NH Collection Firenze Porta Rossa hotel in Florence is a historical landmark, offering modern adaptations of classical beauty. Built in the 12th century, the NH Collection Firenze Porta Rossa hotel is one of the oldest hotels in Italy. ... more   less 
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Also Known As:
Nh Porta Rossa Hotel Florence
Hotel Porta Rossa
Porta Rossa Florence

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