I have mixed feelings about my stay in this hotel. I have stayed in many normal NH hotels before which offer usually great value for money. This was my first time at an NH collection which has in this case a great location and great rooms. I booked a deluxe room and I have no complaints about the room at all. It was huge, modern, clean and to be honest at a very good price compared with other 4 star hotels in the same area. Still I think although the rooms, location and facilities are 4 stars in my case the service was more like any other normal NH hotel. I had 3 issues during my stay, one major complain and 2 just a little annoying. My main problem was that I arrived to the hotel around 3:45 pm and my room wasn't ready and they said it would still take half an hour to finish. So basically we had to leave things in the lobby and be forced on our way out wandering around since we were in no mood to wait half an hour in the lobby. The other minor issues were that it was difficult to get hold of someone at the reception, I had to try up to 3 times by phone to get someone to answer; and that I needed an iron and they didn't have any at the hotel.
- Official Description (provided by the hotel):
- The NH Collection Firenze Porta Rossa hotel in Florence is a historical landmark, offering modern adaptations of classical beauty. Built in the 12th century, the NH Collection Firenze Porta Rossa hotel is one of the oldest hotels in Italy. ... more less
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- Also Known As:
- Nh Porta Rossa Hotel Florence
- Hotel Porta Rossa
- Porta Rossa Florence