This hotel is very conveniently located to all the main tourist attractions. We caught a cab from the station and it only cost about €8. You can walk to the hotel within about 15 minutes or so.
We had a bit of a delay in getting checked in but the staff were friendly enough and offered a coffee whilst we waited.
I had booked the standard room which was nice enough for our stay. The room was about the right size and the beds are comfortable. The bathroom is stocked and replenished with toiletries. You also have a TV, mini-bar and safe. On our first night, I was woken up by quite a lot of noise (there is a club nearby) so it may be advisable to request a room away from the main street (Via Porta Rossa) although it was not so bad for the 2nd or 3rd night.
The breakfast has a nice selection and I found the staff friendly and happy to help. The coffee was really nice. Note: there is a charge for poached, fried eggs or omelettes. Reception are very helpful and helped me get the timetables for local trains etc without any trouble.
Wi-fi is offered complimentary but you have to get a new user name and password every 24 hours from reception. I did find if you don't use the wi-fi on your device for some time (few hours) and then try again, you do have to keep logging in.
It is hard to decribe but I did find the hotel a little sterile. This might be to do with the colours used throughout the hotel and this of course has no impact on your actual stay but it is something which I noticed.
The restaurant a few doors down - 'La Bussola' had some great food.