My husband and I stayed at this hotel for three nights in December. The hotel itself is gorgeous! Beautiful rooms (we did not upgrade and had a large room) massive bathrooms (!!) and elegant decor, e.g., stenciling in the common areas, stained glass, sweeping staircases. The hotel staff were helpful when asked, but it's the sort of place where you are anonymous unless you need help. The breakfast was elaborate - more so than any other hotel on our trip. We saw a lot of business travelers at breakfast, and just a few couples. It could have been the time of year or cost? Highly recommend it.