Booked a 4 night stay. Very happy with the room and the location. Room was a bit on the small side but nothing was wrong with that. Very clean and a great view of the Duomo from my window!

Breakfast was included and was very nice.

The hotel is set in a stunning heritage building and the interior design is exquisite. The location is brilliant - 5 to 10 minutes walk to most attractions.

Our room was large with a comfortable bed.

The service was very helpful.

Breakfast was great including a selection of healthy antioxidant juices as well as the usual bacon, eggs, fruit, pastries, salamis and cheeses. The breakfast room was striking as was the bar, the lounge on each floor and the business centre.

My partner was highly annoyed by the free wifi as it dropped out about once a minute so it was impossible to get anything done on the internet. When he asked at reception they said there were problems last week but they had been fixed. They were clearly not fixed! It was a shame because we had a number of issues to deal with at home and the internet connection made this a frustrating experience.

We also tried to watch a movie by connecting a device by HDMI cable to the TV in our room as there were no English channels. There was a HDMI input but the menu was programmed to block this. The hotel has tech assistance but only Mon-Fri and we stayed on a weekend.

If you want a relaxing stay in a beautiful building I recommend this hotel. But if you have business or personal matters to attend to that require technology this hotel is not currently set up for it.

If you care about location, design, service, and an overall boutique, one of a kind experience, then the NH Porta Rossa is the right choice. The room was immaculately clean. The staff was so helpful in arranging reservations for museums, restaurants, and giving some good overall insight about making the most of the city. Breakfast was phenomenal and a great way to start a busy day. We had a standard room and found the size to be fine, and very much in line with our expectations for Europe.

We got there an were upgraded to a king suite, without even asking. The rooms are very minimally decorated leaving us to appreciate the very nice wooden furniture. Bathroom and shower are large, clean, and modern. 2nd bathroom nice too. The bed is firm but comfortable (seems to be a European theme so far), but the pillows were soft which was a pleasant surprise.
Staff were extremely friendly and helpful. They helped us find restaurants, booked us opera tickets. Wifi is free!

The hotel is located on a small street just off a quiet piazza as well as palazza Vecchio/Uffizi. We were soooo close to everything and didn't have noise issues when trying to sleep.

We had an issue when booking, for some reason the credit card wouldn't process so we booked through Expedia for a slightly higher rate, but still very nice (compared to others in Florence).