I chose this hotel based on great reviews, and stayed there for 5 nights while attending a conference in Florence. There was a convenient buss shuttle from the airport to the main station in the city, for 6 euros. From the main station, the hotel was about 10 minutes walk north on Via Nazionale. The hotel is located next to Piazza dell’ Indipendenza on a busy little street, within easy walking distance of attractions and restaurants. I was greeted by Dimitri who was very friendly and helpful; since my room was not ready he made sure that I am comfortable in the lobby and treated me with espresso and cookies. At the time that I booked my stay at Rapallo I requested a room on a higher floor, away from the elevator and street noise. However the room that they gave me was on 1st floor, facing the main street, and close to the elevator, so I asked to be moved to another room that is a better match for my original requests. That was not a problem; Dimitri showed me another room located on 3rd floor and facing the back of the hotel which was quiet and perfect for me. The room had a nice floor, firm bed, and nice bathroom with great shower. It was clean except for the floor so I asked them to clean the floor and later in the afternoon when I returned the room was all nice and refreshed. Wi-fi in the room worked excellent all the time. The breakfast was good with a variety of salami/cheese, cereal, pastries, fresh fruit, juices, coffee and tea, everything kept in perfect order by Claudia who was wonderful. There were only a few things that I didn’t like. The safe in the room was miniature, and it was always too hot in the room; the AC/heating system’s control panel was blocked and controlled only by the front desk, so I had to call them several times and ask to adjust the temperature. I tried opening the windows but that only attracted mosquitoes in the room (didn’t expect to see so many in March). There was a mini refrigerator with free bottled water in the room, which the maid was supposed to replace every day, however that never happened without me having to call the front desk. But as with other little things, all problems were fixed quickly and efficiently by the great staff of this hotel. They won my confidence and I would be glad to return to Rapallo for my next visit to Florence.