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“Everything they say is true” 5 of 5 stars
Review of Rapallo Hotel

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Rapallo Hotel
3.0 of 5 Hotel   |   Via Santa Caterina d'Alessandria, 7, 50129 Florence, Italy   |  
Hotel website
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Hotel amenities
Special Price
€10 off room rate
Ranked #18 of 460 Hotels in Florence
Certificate of Excellence
Minnesota
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
“Everything they say is true”
5 of 5 stars Reviewed January 15, 2013

Visited the Hotel Rappolo this past weekend and just want to confirm that the positive reviews are quite accurate. It's freshly remodeled, sparklingly clean, and the location is very convenient to everything you'll want to see. We even walked to Piazza del Michelangelo but that's a fair hike if you're not in shape. In over a year of combined visits to Europe we've never seen better water pressure in a shower. Bed is comfy, linens are crisp. Breakfasts are better than most.

The SKY TV was a bit confusing but we're old and that's true when we try to use dish TV in the States too. A standard room is about average by European standards, i.e. bordering on tiny by American ones, but who comes to Firenze to sit in a hotel room?

Getting to the hotel- to anywhere for that matter- upon leaving the train station is confusing, especially if you don't have a map. But it's actually a straight shot from the station. As you exit the station you'll see a McDonalds McCafe on your left ( right across from the McDonalds inside the station- do we really need to inflict so many cheap burger joints on poor locals everywhere?). If you follow the street just past the McCafe it runs all the way to the Hotel. But, like so many streets in Florence, it changes names several times on the way. When it becomes Via Nazionale you know you're on the right route but it later turns into Via del Allesandria or something like that. It's not a bad walk except that the sidewalks are crowded and cobblestones aren't excactly smooth with bags in tow. None of this is meant as a negative- just facts that you have to deal with when trying to reach any hotel in town. A less stingy person might consider a short cab ride.

So sure, we'd stay at the Hotel Rappolo in a heartbeat. Once again, TripAdviser to the rescue...

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review, January 16, 2013
dear, someone would always compare america italy, but as America, Italy and what? what about Florence? we do not have enough space, but it is sure that a trip to Florence at least once in life, I think it is necessary to understand why the world. But what you have said the city is very fair, we need to improve and streamline our imprare in space and live better. we have to learn from you to value what we have, and to love and desire as you like to. and 'in this spirit that we work at the hotel rapallo by the customer in the true sense of the term, that is, as if we were the customer first and the most critical. thanks for your important comment. I hope you come back soon, the hotel rapallo waiting for you,
Lorenzo
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1,087 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Pretoria, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2012

Our stay at Hotel Rapallo was absolutely amazing! After walking around Florence for hours sight seeing and getting to know the city, it was wonderful to spend the evenings in a gorgeous and clean room at night. The breakfast was lovely, and the hotel is within comfortable walking distance from the train station, even with all our luggage. I would highly reccommend this hotel to anyone.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review, December 27, 2012
thanks so much for recommending our hotel, we really enjoyed your comments, and I hope there is opportunity to be able to come back to Florence.

lorenzo
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Seattle, Washington
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 25, 2012

Conveniently located..walkable from train station. Staff was very accommodating, making reservations for Academia and Uffizi. Only stayed one night but would come back. Very clean. Had a nice breakfast. After a long day of sightseeing, the afternoon cookies and juice were appreciated.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review, December 27, 2012
it's nice to turn to Florence, and you have been in a period of light, waiting for Christmas, now with panettone and champagne instead of juice is even better.
thanks for your comment, we hope to toast together next year
lorenzo
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London, United Kingdom
Top Contributor
64 reviews 64 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed December 23, 2012 via mobile

We chose this place because of excellent reviews on tripadvisor and it did not disappoint.
I tried to book online but no room was available, so I emailed the hotel and luckily they had the last room - Dimitri was very helpful in finalising my booking via email.
The hotel is an easy 7-10 mins walk to main train station - very convenient!
When we arrived at hotel, Dimitri greeted us warmly. Hotel check in was quick and easy. Room was available immediately, on the top floor, with balcony and immaculately clean.
The electronic air conditioning / heating system in the room is cool. Kettle for a proper cup a tea is a God-send !
There are free refreshments in the afternoon which is a nice touch.
Wifi in room is brilliant - I could phone my family abroad with a great connection & free! But the most amazing thing about the room is that it's double-glazed window (or quadruple!). As its a loud city I was afraid is not be able to sleep well with all the noise - BUT I slept like a baby, didn't hear a thing from the hulla-balloo outside.
We also had to book and print out some train tickets - we did this seamlessly through the hotel computer.
Dimitri also recommended us some good restaurants to go to in town.
Overall, the hotel is a perfect home away from home.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review, December 27, 2012
dimitri greets you, and we are grateful for his role in following your stay. always call even when the hotel is an excellent strategy seems complete. because a room always comes out, and we do everything possible not to lose any of our customers. nice what you wrote in your comment: a home away from home. come back soon and visit us

Lorenzo
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Louisiana
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 17, 2012

My family of four stayed at the Rapallo Hotel for three nights in December. We had a very large, clean and well decorated room that accommodated us nicely. I requested a baby bed and to my delight it was set up and ready to go upon our arrival. The hotel is located in very easy walking distance of all of Florence. We walk/stroller every where in the city with two small children in tow. The breakfast at Hotel Rapallo was by far the best out of all the hotels we stayed at on our Italian vacation. It was plentiful!! I might add that the lift was of a good size, as a family traveling with a stroller this is important. The staff was always eager to help us find our way or point us to something delicious to eat. Thank you for a wonderful start to our Italian holiday. When returning to Florence we will stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rapafi, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review, December 19, 2012
thank you for your comment and for giving us the opportunity 'to serve your beautiful family. we are a family deal with our hotel, and we thought for young parents who travel for seniors who do not need to have absolutely no problem within the hotel and for every need 'that may have travelers from all over the world both in terms of space and comfort. basic, clean, functional are our goals. hello to beautiful luoisiana and your beautiful family

Lorenzo
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Eilat, Israel
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 17, 2012

This was the perfect choice for a senior couple. The hotel is lovely and comfortable in its decor and amenities. It has been recently renovated and all of the furnishings, including the bathroom fixtures, are in the best taste and immaculately clean. The staff was gracious, helpful and very accommodating. The location could not be beat! Within comfortable walking distance (important to seniors) of all of the major attractions (train station, museums, markets, etc.) and excellent restaurants (graciously recommended by the staff). The dining room is charming, with a very generous breakfast and a helpful hostess. Much more than we even imagined!!!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review, December 24, 2012
dear,
hank you for your kind message. a worm greeting from florence to all our friend of eliat.
we hope to see you again in the future maybe in summer as you was thinking about. i will be with you to walking around the city
ciao,

Lorenzo
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2012

This is easily the nicest hotel, with the most attentive staff I have ever stayed in. I booked the Hotel Rapallo after reading reviews on booking.com and couldn't be happier with my choice. I had visited Florence previously and ear marked it as the place I would like to take my girlfriend to propose. The city itself is beyond words - the most beautiful in the world doesn't do it justice. The palatial rooms, generosity and friendliness of the staff matched with Florence as the back drop made the whole trip more memorable than I could have imagined. I realise this review sounds cheesy, but it was a truly magical stay and I wanted to take the opportunity to say a big thank you to Lorenzo, Mauro and the rest of the staff at the Hotel Rapallo for being so hospitable for our engagement stay in Florence. We would love to stay again. Thanks Emily & Chris.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Rapallo Hotel, responded to this review, December 24, 2012
dear friends,
thanks for your comment, you left too beautiful words about our big book of guests, who jealously preserve, and even these words do so much pleasure. and 'nice that you're in love even florence much to leave in you a beautiful reminder of those days spent here together. come back another time, another season to see other colors, feel other scents, will also be good for you and for us to see you

lorenzo
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Additional Information about Rapallo Hotel

Address: Via Santa Caterina d'Alessandria, 7, 50129 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #18 of 460 Hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Rapallo Hotel 3*
Number of rooms: 26
Reservation Options:
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