We chose this place because of excellent reviews on tripadvisor and it did not disappoint.
I tried to book online but no room was available, so I emailed the hotel and luckily they had the last room - Dimitri was very helpful in finalising my booking via email.
The hotel is an easy 7-10 mins walk to main train station - very convenient!
When we arrived at hotel, Dimitri greeted us warmly. Hotel check in was quick and easy. Room was available immediately, on the top floor, with balcony and immaculately clean.
The electronic air conditioning / heating system in the room is cool. Kettle for a proper cup a tea is a God-send !
There are free refreshments in the afternoon which is a nice touch.
Wifi in room is brilliant - I could phone my family abroad with a great connection & free! But the most amazing thing about the room is that it's double-glazed window (or quadruple!). As its a loud city I was afraid is not be able to sleep well with all the noise - BUT I slept like a baby, didn't hear a thing from the hulla-balloo outside.
We also had to book and print out some train tickets - we did this seamlessly through the hotel computer.
Dimitri also recommended us some good restaurants to go to in town.
Overall, the hotel is a perfect home away from home.

My family of four stayed at the Rapallo Hotel for three nights in December. We had a very large, clean and well decorated room that accommodated us nicely. I requested a baby bed and to my delight it was set up and ready to go upon our arrival. The hotel is located in very easy walking distance of all of Florence. We walk/stroller every where in the city with two small children in tow. The breakfast at Hotel Rapallo was by far the best out of all the hotels we stayed at on our Italian vacation. It was plentiful!! I might add that the lift was of a good size, as a family traveling with a stroller this is important. The staff was always eager to help us find our way or point us to something delicious to eat. Thank you for a wonderful start to our Italian holiday. When returning to Florence we will stay here again.

This was the perfect choice for a senior couple. The hotel is lovely and comfortable in its decor and amenities. It has been recently renovated and all of the furnishings, including the bathroom fixtures, are in the best taste and immaculately clean. The staff was gracious, helpful and very accommodating. The location could not be beat! Within comfortable walking distance (important to seniors) of all of the major attractions (train station, museums, markets, etc.) and excellent restaurants (graciously recommended by the staff). The dining room is charming, with a very generous breakfast and a helpful hostess. Much more than we even imagined!!!!

This is easily the nicest hotel, with the most attentive staff I have ever stayed in. I booked the Hotel Rapallo after reading reviews on booking.com and couldn't be happier with my choice. I had visited Florence previously and ear marked it as the place I would like to take my girlfriend to propose. The city itself is beyond words - the most beautiful in the world doesn't do it justice. The palatial rooms, generosity and friendliness of the staff matched with Florence as the back drop made the whole trip more memorable than I could have imagined. I realise this review sounds cheesy, but it was a truly magical stay and I wanted to take the opportunity to say a big thank you to Lorenzo, Mauro and the rest of the staff at the Hotel Rapallo for being so hospitable for our engagement stay in Florence. We would love to stay again. Thanks Emily & Chris.