We thought this hotel was beautiful, and it the bathroom was one of the best we have ever come across. Our quad room was obviously changed from a triple room to a quad by the addition of a cot. This was disappointing, and changed the dynamic of our stay. The advertised quad room had 2 single beds in their own "section" or alcove in the room. We would not have chosen this layout. Also, distance from hotel was much longer than what was described in reviews, and by the front desk. The bus ride is easy, but it is 20 minutes from hotel to the termini station stop. It would have been nice if the lady at the reception had told us that she sold bus tickets when she described our travel options into town. While we were waiting at the bus stop, we saw a young family standing there with tickets in hand. We asked them where they purchased them, and they stated, at the hotel desk. We had just left there! We went back, asked for a bus ticket, and returned just in time to watch the bus pull away. On a normal day, this wouldn't be too big of a deal, but this was New Year's Eve. When we took the next bus, it abruptly stopped mid route at 7:30 and the driver threw us off. OMG!!!! We walked in the cold for an hour, and eventually found a taxi to take us back to the hotel. No sympathy from the reception desk. Her response, "No worries, you are fine." Well, it is NOT fine to be dumped off God knows where in Florence at night. Anyway, this hotel is very beautiful, but inconvenient to get back and forth.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.