My girlfriend and I stayed here for 2 nights on our arrival to the region and another 2 just before departing. Our luggage didn't until a few days after we did, and the hotel staff was remarkably helpful in dealing with that. They made calls on our behalf, told us what to expect from the Florence airport staff, and gave us shopping tips in case we ran out of clean clothes. The rooms were clean, one was a little small even by European standards, and the "double" beds (i.e., the "large" beds) were simply two twin beds pushed together (although we actually found them very comfortable).
The breakfast was alright, nothing special, just a basic continental buffet. There's a restaurant a 5 minute walk from the hotel (Ristorante La Tarrazza) with good food, a friendly staff and a nice romantic outdoor area.
The hotel is a little ways outside of the historic center on a hill south of the river. You can walk but it takes 20 minutes down and 35 minutes up. A taxi cost around 8-10 Euro. I liked being a little outside tourist central, where it's quieter and you get a greater value but it helps if you like walking.