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“Great location, rock-hard beds.” 3 of 5 stars
Review of Fenice Palace Hotel

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Fenice Palace Hotel
4.0 of 5 Hotel   |   Via Martelli 10, 50129 Florence, Italy   |  
Hotel amenities
Ranked #368 of 461 Hotels in Florence
Cedar Falls, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Great location, rock-hard beds.”
3 of 5 stars Reviewed December 29, 2012

We stayed here for three nights, in room 301, two weeks ago. I got a good price on the room via an opaque travel site, and was somewhat alarmed about the hotel after reading some of the negative reviews here, but fortunately we had no issues. The in-room safe is too small to hold a laptop, but I didn't bring mine after reading of some allegations of theft at the hotel. My iPad and Kindle were in the room, stashed away in my luggage, and had no issues.

The sewage smell seems to have been addressed by the liberal installation of large room fresheners, especially in the elevators. We'd occasionally catch a whiff of sewer, but the perfume of the fresheners masked it fairly effectively, so it just made you wrinkle your nose a bit, but wasn't overwhelming. Our room had no odor issues, so this didn't really bother us at all.

The location of the hotel is fantastic, just a block from the Duomo and the heart of Old Florence. The room was a good size for Europe, and the bathroom was large as well. The mirror was in serious need of re-silvering though, as it had large spots all over it that sort of gave it a dumpy feel, though everything was actually clean, those mirrors just need to be fixed as they'd make the bathrooms feel of a much higher standard.

Our biggest complaint was that the bed was very hard, it was two singles pushed together, which was fine, and is common in Europe, but the mattress was far too hard for our tastes, and was the hardest I've ever slept on in a hotel. I saw the manager said they were "orthopedic" in response to another review, that must be Italian for rock-hard, as I literally woke up sore one morning from the bed.

The breakfast was decent, cold cuts, rolls, coffee, yogurt, cheese, cereal, and fruit. Nothing amazingly fancy, but absolutely nothing to complain about.

Wi-Fi wasn't free, so we didn't use it. The lobby was nice, and the staff was friendly and helpful. New beds, free wi-fi, and a re-silvered mirror would have made this a great stay. As it was, I wouldn't stay there again, simply due to the uncomfortable beds. The location, however, is fantastic, and truly can't be beat.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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214 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • English first
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English first
Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

Located a block away from Il Duomo, near the market, the train station and the David this is the best value in Florence. It is surrounded by great restaurants and shops. The staff is very helpful; the rooms are good size, very clean but with some dated furniture. The bed was comfortable though not very soft.
When we return to Florence we will definitely stay there again!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Blackwater, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2012

I stayed at this hotel for 4 days and would recommend this for anyone who like an hotel that is central to the city. The Duomo (cathedral) was less than a minute away. As I was on my own there were no problems been out at night as again less than 2 minutes were shops, restaurant and plenty of people around so I never felt afraid. The room was perfect for one but maybe a bit small for 2 people but if you only use the room to sleep in , as I do, it was adequate. There was plenty of hot water, clean linen and towels, everyday and the room was spotless. Breakfast was plentiful with both cooked ( scrambled egg and sausages) as well as cereal , cold meats, pastries etc. It was on a serve yourself basis so you could have as much or as little to eat and drink as you wanted. The staff were very helpful and polite. One thing I must say is do not compare this to a 4* in England as their ratings are different from ours this possibly would be a 3* but value for money was very good.

Room Tip: This hotel is in the centre of the city and so there was a bit of noise early in the morning which d...
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Epsom, United Kingdom
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 30, 2012

my husband booked a very expensive 3 night weekend package for our anniversary through Citalia. This hotel came highly recommended from Citalia and we were expecting much more than we got. The lifts are old as other reviewers mention and in certain parts of the corridors there is a strange smell. This was not the case in the rooms, which were tidy and clean. The decor in particular the bathroom is tired and in much need of updating. The beds were very hard and uncomfortable and the street below is noisy BUT we had a truly wonderful time due to the location of the hotel. It is situated opposite the amazing Medici Palace, only 200 yards from the Duomo and one short stroll away from the Medici Chapels, San Lorenzo and the Mercate Zentrale, where there are some fantastic local restaurants. Other tourists we met said they were staying quite far away so we were very grateful we were so close to everything. Staff were very friendly, we could store our bags after chck out til our flight later in the day and make the most of our final hours in Florence. top tip: bring earplugs, mosquito repellant and bite cream, comfortable walking shoes and a sense of adventure and this hotel will be everything you need! Enjoy!

Room Tip: Ask for a room on the fourh floor facing the Duomo and you will have a view that's worth a milli...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniele128, Direttore generale at Fenice Palace Hotel, responded to this review, November 2, 2012
dear customer, thank you for your review which will be very useful to improve.
However, we want to point out some considerations:
1) the rooms can not be noisy, so to use earplugs, because the hotel is situated in the pedestrian area and the rooms have double glazing. We do not understand then what it points to the noise you heard.
2) The smell, as mentioned above, is caused by the city sewers which, in the historic center are old and in a few days send odor entering the stores and even in our hotel, unfortunately. However, we are studying systems to combat it.
3) All of the beds are orthopedic mattresses, and then a little hard, but suitable to maintain an exact position for the body and the back.
4) The elevators are not old, were changed in 2008 and are modern in style.
5) Strange that you had problems with mosquitoes in the month of October, however if you asked, we would have taken steps to remove them with an insecticide electric.
We are very sorry for this.
Thank you anyway for your kind words about our service and our position and we hope to welcome you again in an even more renewed and taste.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 18, 2012

I booked this as a business hotel and unsuitable, really tired rooms and a funny smell in the corridors (others seem to have remarked on this) The service from the staff was absolutely fine. This got dood expedia ratings and I got a pretty good deal. The rooms were clean enough so no complaints. If you get a great deal and don't mind somewhere shabby then why not...

Stayed October 2012, traveled on business
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Florence
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 16, 2012

The lighting was poor and so was the water flow in the shower . The room was almost good, the location good, the price was expensive.

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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Italy in OZ
1 review
3 of 5 stars Reviewed October 15, 2012 via mobile

Good service lift up the hotel that is old. We have been few times from 2000 on this hotel, while the service is always high standard the property itself is now tired. They revamped the foyer years ago but the basic of the hotel should be renewed. Lifts are old please update! Staff and location makes the difference. Company or private owner should consider serious investment. Overall we will come back as Daniele Piero Ilaria make us feel home.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Fenice Palace Hotel

Address: Via Martelli 10, 50129 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
#107 Luxury Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fenice Palace Hotel 4*
Number of rooms: 72
Official Description (provided by the hotel):
Currently closed for renovations. Modern Hotel in a 5-story, 18th-century building, originally a Florentine Palace. ... more   less 
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Also Known As:
Fenice Palace Florence
Hotel Fenice Palace

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