I've got the worst impression on this hotel from the very beginning, the staff was unpolite and unhospitable. Hot running water was either absent or without pressure so it was almost impossible to tale a shower. But the most important thing: the day before we left we were robbed a big sum of money and a credit card from the safe in our room. Judjing by the staff reaction, it was not happening for the first time. The staff didn't show any compassion or interest on our problem and continued being unpolite.
- Official Description (provided by the hotel):
- Currently closed for renovations. Modern Hotel in a 5-story, 18th-century building, originally a Florentine Palace. ... more less
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- Also Known As:
- Fenice Palace Florence
- Hotel Fenice Palace