The hotel was highly rated on trip advisor and I couldn't agree more. It is an old world hotel that is truly magnificent. The beds are very comfortable and the sheets are real linen. The turndown service and chocolates are a really elegant touch. While the room was not overly large there was certainly plenty of room .We faced the back and it was very quiet. The breakfast is excellent and the WiFi is free which is a real bargain in this day and age. The hotel location is one block from the Palazzo Vecchio so it is in the heart of the old city. Nothing is more than a short walk.
The staff is very nice, but the only negative I must mention is that I felt like the staff recommended places to eat or shop based on where they were getting kick-backs. I have no proof but it was a sense I got. THe restaurants they recommended were certainly not the best. They were, however, very helpful in securing tickets to the must see attractions so that was a real plus. The cost was about 20 Euro's more.
All in all this hotel is a true gem. Very elegant and very well located. The price we paid made the stay an unbelievable bargain.