My family of four stayed at this property for three nights as part of our Adventures by Disney tour of Italy in December 2012. The service was excellent. The staff remembered our names and were very helpful with any request. The rooms are beautifully decorated and quite modern given how old this building is. There was a good bit of street noise, but I think that's because noise echos off the old buildings that are built close together in Florence. The bathrooms are beautiful. We were disappointed to have two twin beds pushed together instead of a king bed, but I understand that's the norm in Europe. The location could not have been better, as this hotel is a very short walk from almost all of Florence's major tourist attractions and many excellent restaurants. Also, the hotel had free wifi, which I always appreciate (as it is a giant pet-peeve of mine when upscale hotels charge for wifi). I would definately stay here again.
My only real complaint is that we had difficulty controlling the temperature of the room. The room often became very warm, which required us to open the window (which drew in more street noise).