I recently stayed at the Bernini in Floence Italy.
Although it is part of chain, you get the feeling it is a family owned boutique hotel.
The staff is well trained and is there to help andmake your stay as comfortable as possible.
A special mention is due to Valentina at the front desk who corrected a problem without hesitation and with grace; Enzo who found a hard to find item I found I suddenly needed.
The location is excellent- close to the Duomo, the Uffizi and the pedestrian shopping street.
I can’t compliment the hotel enough and recommend it to anyone who vacations in Florence.