first impressions are that it is a bit dated, but when you consider the age of the hotel what should you expect. Our room was overlooking the River Arno which is exactly what we had requested. Reception and concierge staff were brilliant. We had dinner on our first night which we really enjoyed then ate out the rest of our stay as we wanted to experience the atmosphere in Florence and weren't disappointed. The breakfasts were far better than we were expecting. The staff in the restaurant were a bit distant but if you approached them they were very helpful. Great hotel and hope to visit again as didn't manage to see all 'the sights' on our first visit.